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  • Report:  #1514893

Complaint Review: Public Storage in Reston Virginia

Public Storage in Reston, Virginia Terry Dunn deleted my units and destroyed my rental agreements. Reston Virginia

  • Reported By:
    SC — Vienna Virginia United States
  • Submitted:
    Mon, January 03, 2022
  • Updated:
    Mon, January 03, 2022

The property manager (Mr. Terry Dunn) deleted my multiple long term accounts.  While deleting my name off every single unit that I have paid for years now. He took my name off my accounts and placed only my wife's name on all of my accounts.  I was told by Corporate that they were not allowed to do that, yet he did that.  

Terry Dunn digitally captured a different storage location and placed that one under my wife's name as well.  She did not sign that rental agreement, I did. My wife only rents one unit, not three.  He also place my minors on my accounts.  I had them removed. Where are my rental agreements that I signed?  

The property manager also forced me to pay for two extra units, admin fees, and insurance, and never refunded my money. Unit # 2034 and unit # 1021 are 10'x30' units and they are not mine.  So who rents those units?  I'd like to know, because they should not be on my account. Please properly refund the money that was taken from my bank account.

Units 2212, 2302, and 3740 have been closed.  These were my accounts. Unit **22 is my personal account. Where is my new unit # **41?  It is no where online.  I cannot pay, if it is not properly listed. The property manager does not know what he is doing, in my opinion.  He completely messed up my rentals.

My units are **22 and **41. Terry Dunn rushed me through the rental agreement signing and never gave me a physical copy of my rental agreement, so I do not know what is says. I am giving a VERY POOR review for Mr. Terry Dunn because he deleted my Rental agreements and forced my wife's name on all of my accounts.  

He also changed my email address and gave it to my wife.  She has no access to that email. Mr. Terry Dunn has VERY POOR business ethics. If I could give this location no stars for the rating, I would. Everything stated here are my concerns and opinions about the problems with Public Storage- Property manager Terry Dunn.

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