Complaint Review: Public Storage

I rented a locker at public storage @ 8484 s chicago ave. everything was going well until the day I went to empty the locker out and discovered some of my items had been stolen. I was advised by someone at public storage that my  lock had been cut and replaced because my payment was late. So I asked who had access to the locker when the lock was cut and I was told that the District manager Abdul Levy and a witness would have. I was given the district managers number. When I called I got his voice mail and I left a message. A day or so later someone on behalf called me back. This person told me to file a police report and notify the insurance company, which I did. And for what, Willis Insurance and Publice storage are all in this together. The insurance DOES NOT PAY UNLESS YOU CAN PROVE IT WAS A BREAK IN. REALLY I HAD A INSIDE UNIT. When I first rented the unit,  I was told that they had cameras that was on the propery. That is true but not where my unit was located, so I guess you should have asked if the cameras would face my locker. SO ALL AND ALL BE AWARE OF PUBLIC STORAGE.