Publications Unlimited RIPOFF Unable to cancel subscription No response Fort Lauderdale Florida
My wife ordered me a subscription to both Rider and American Rider magazines as a gift. After the
first few issues of Rider, I decided I did not want to
continue with that publication. When the billing statement showed, my wife paid $23.97 to cover the cost of the magazines we had received and wrote "Cancel" on the invoice. We have continued getting the magazine and
bills from the billing service on which we have written "Cancel". Finally she called Publications Unlimited and was told she could not cancel the magazine
until she paid an additional $23.97 and then if she cancelled she would get a partial rebate. She tried to explain that she had already paid for more magazines than we recieved, but the reply was the same. I contacted Rider Magazine and they told me that since the magazine was ordered through another party, they could not cancel the contract but would make sure that we received no more magazines. Further calls to the 800 number results in no response.
Bruce
Shelton, Washington
U.S.A.
1 Updates & Rebuttals
Rebuttal Publications Unlimited
Fort Lauderdale,Florida,
United States of America
Publications Unlimited DOES NOT solicit
#2UPDATE Employee
Fri, December 18, 2009
Publications Unlimited USA, Inc. has been in business since 1949. Publications Unlimited USA is one of several processing centers for various independent agents across the United States. Publications Unlimited USA has never solicited business to any subscribers. Publications Unlimited USA does not have a merchant account in which consumers claim they are charged. We have NEVER received any monies from any subscribers, however, in the interest of good will, whenever a publisher has referred us on a complaint we have done everything in our power to resolve any problem by attempting to contact the company that originally placed the subscription and have when possible made arrangements for a refund. If you have been referred to Publications Unlimited USA, please feel free to contact our customer service department M - F at 800-267-2611 and we will try to help you in anyway we can.
Before calling us, we do suggest you contact the company in which you paid, referencing your check, bank records or your credit card statement. If you receive no satisfaction, please, feel free to call us.