Complaint Review: Publicationsmax.com Magburst...etc.

My fiance and I share a checking account with a Mastercard Debit Card. Recently, Jeremy made an online purchase with Columbia House DVD's we have used them before for DVD's and CD's so this was ok and used the Debit card. But, the next day when I checked our account there were three unauthorized charges on our account charged with at the same time he bought the DVDs. Two charges were from Scholastic and after I called them they promptly removed the charges...BUT Publicationsmax.com had charged 94.85 to our account without our knowledge. I called my bank and they were on alert. I called publicationsmax.com on 1-18-08 and I was told at that time that the charges would be removed and we would have our money back in 3-5 business days FROM 1-18-08. But when I was talking to the customer sevice rep. She argued with me and insisted that we ordered thier crappy magazines...we do not subscribe to any magazines and have not for over 10 years AND the subscriptions that were ordered were NOT anything we would ever read! She then tried to get me to accept the order and I insisited I DID NOT WANT THEM I NEVER ORDERED THEM AND JEREMY NEVER AUTHORIZED THE CHAGRES! In fact we never would have known if I did not check my account everyday. On 1-20-08 jeremy recieved an e-mail from publicationsmax.com stating that they would return the money to his card 3-5 business days from 1-18-08 So this means I have documentation that our money should have been returned TODAY. SO, Monday was a holiday so TODAY 1-25-08 is the 5th day and I sent them an e-mail letting them know I would be taking this issue to a legal level, after all it is FRAUD to hijack account info on the net and make unauthorized charges. I called the bank again and an official there told me that he could see no activity that would suggest they would return the money today. SO, tomorrow 1-26-08 I will be going to the bank physically to sign documentation for an investigation by the bank. meanwhile I have heard nothing from the company. I called the company once more and this time after telling the rep who I was she put me on hold only to hang up on me and this repeated once more. THEY STOLE ACCOUNT INFORMATION WHEN WE MADE A TRANSACTION WITH THEIR PARTNER COMPANY, THEY STOLE MONEY FROM OUR ACCOUNT WITH OUT AUTHORIZATION! AND NOW THEY WANT TO KEEP THE MONEY ILLEGALLY! We will also be pursuing Comlumbia House in the investigation as well as it was THIER website that this occured they are just as responsible.

Lstj79
Maryland Heights, Missouri
U.S.A.