Complaint Review: Puerto Rico Car Transport

Absolutely, beware! stay away!, use another company. Puerto Rico Car Transport ( AKA: v2logistics, Road Runner Auto Transport, Hawaii Car Transport, Alaska Car Transport, and several other online names) lied and mislead us the whole process. Once they get your money everything changes. Their negligence caused us over $2,000.00. We were left stranded with no vehicle, out of the country, forced to pay for hotels and rental cars for a week.

The pick up at your door service, never came on the scheduled day. No one informed us. In fact, when I finally was able to get through to them, they had no idea when it was getting picked up. They ended up showing up without any notice the next evening. We had a scheduled date for arrival of our vehicle at port in Puerto Rico, for Thursday. Never having shipped a vehicle before, I followed up with my contact, Alex, on the same day that the car was to be shipped out of Jacksonville, FL. Alex emailed me back saying, everything is on schedule. So, now, we fly to Puerto Rico to be there when the vehicle arrives. We get to the port exactly when our booking info stated. We get to the port at 9am Thursday,  and the port had no record of our vehicle. After 8 hours of trying to reach PR Transport, they tell me that the container company missed the deadline date getting it to the Jacksonville port.(the vehicle was in Jacksonville two days before it leaves the port) No one imformed us that the vehicle did not get shipped. Alex did not follow up when I asked if the truck got shipped, he lied and said he did.  We now had to rent a vehicle and stay in a hotel for a week at our expence.

Next, they email us that it will be there to pick up next  Wednesday at 9:00am. They confirmed with the supervisor at the port to make sure that our truck will be the first vehicle ready for pick up at 9:00am. I called PR Transport the day before that we went to port again. They said yes, go there for 9am and the truck will be ready. Of course, it was not ready until thw afternoon. And we wont have time to get all the paperwork done to get truck out. They will not stand behind anything they said. They have only told us sorry, but there is nothing they can do. Horrible company, incompetent employees.  The people at Puerto Rico Car Transport ( v2logistics, Road Runner transport, scam)  are sly, used car salesmen, scam artist. They caused us over $2,000.00 in ecpences due to their neglegence. Read the reviews from Road Runner Auto Transport, all the reviews have similar stories. The companies get as many leads as they can, collect your money and then their service ends, causing siglnificant hardship for the customer.  Their other companies have a 'F' rating for the BBB.