Complaint Review: pugster inc.

ordered christmas gift for wife from pugster on amazon.com it was a cross pendant. pugster waited over a week after taking my money to tell me item is out of stock, when I asked for refund suddenly they email me saying it is in stock and has been shipped, it was never shipped, I have never received item.
They stop responding to emails, their phone  system is a total scam, and they are doing the exact same thing to dozen of others on amazon, selling product they do not have and not sending refund or product back, their feedback reflects this to be true.