Complaint Review: Pulse Power

Before you read our grievance with Pulse Power, please know it is not unique. Here is a link with multiple others that have complained. The complaint from April is pretty much what we also experienced very recently. Please see what you can do to remedy this situation and get Pulse Power to stop being a bad actor in the energy market.

Thank you.

First, the link:

https://www.texaselectricityratings.com/read-reviews/pulse-power/1-star-reviews

Second, our experience:

Been extraordinarily happy with TES finding energy service providers for us…very happy until now that is. Pulse Power is the worst company they have recommended to us. I am cringing as I read similar reviews posted by others. Appears the level of incompetence with this one is strong; either that or there is a deliberate method to the madness so customers get fleeced. Not at all happy. Reaching out to TES to complain about being saddled with this company.

If they can’t help us, maybe at least TES can refrain from recommending them to others saving them from frustration, headache, and questionable billing. Since only one month into a 3 year contract with these clowns, it will cost close to $800 to break the contract. And, in all honesty, the $800 loss might just be worth getting these a$$hats out of our hair. If you’re unfortunate enough to have Pulse Power as your energy provider by choice or happenstance, make sure despite Pulse Power assuring with confirmation that payments have been received that Pulse Power actually bothers to process the payment and there isn’t some unexplained hick-up; otherwise, Pulse Power will pile on additional fees.

Honestly, can envision this as being a recurrent phenomenon with them. In our opinion, this is a extraordinarily crappy company that hides behind their internal policies to not investigate, not to address,  not to find an equitable resolution, not to serve, and screw their customers. Very seldom write reviews. Pulse Power has earned every bit of this criticism.