Pump Depot, Pump World, Wholesalepumps, Pond-O-Mania.com, Pondepot.com They will not give me a correct address to return my product to. Salt Lake City Utah
I purchased a pond pump on June 26, 2008 from the Internet and the receipt/invoice showed the following information:
Pondepot.com, Pond-O-Mania.com
Invoice #1561881, P.O. #7011
Part/Product: Jebao b)PP-377L - 1
The pump was too big to fit in my fountain, so I returned it to address on the invoice - by UPS. UPS notified me the address was wrong, so I called the phone number and I left several messages and got no response.
Then I sent emails to the email address listed on the invoice. Julio Mendez responded to my email saying I needed a Return Authorization Number and so I responded to him THIRTEEN DIFFERENT TIMES via email, to please give
me a current/correct address, phone number and the RAN number. He has responded to my emails about 5 times, each time he says different things, like "have you read our return policy", or "You need a RAN number" or "was the Jebao the only product you ordered", "why are you wanting to return the product?" .....he has NEVER given me a RAN or a correct address. I think they are simply stalling until the limited amount of time to return a product expires (30 days - so my time expires on July 26, 2008).
Jeanette
Midland, Texas
U.S.A.
5 Updates & Rebuttals
Tara
Trussville,Alabama,
U.S.A.
New Ownership
#6REBUTTAL Owner of company
Thu, February 26, 2009
I am sorry to hear about your bad experience with Pondepot.com and Pond-O-Mania.com. Pondepot.com and Pond-O-Mania.com are under new ownership, effective 9/27/2008. We now have a phone number listed on our website where you will either be able to talk to a customer service rep immediately or leave a message and your call will be returned promptly. Our goal is to provide EXCELLENT customer service. Please visit us for all your pond needs.
Tara
Tara
Trussville,Alabama,
U.S.A.
New Ownership
#6REBUTTAL Owner of company
Thu, February 26, 2009
I am sorry to hear about your bad experience with Pondepot.com and Pond-O-Mania.com. Pondepot.com and Pond-O-Mania.com are under new ownership, effective 9/27/2008. We now have a phone number listed on our website where you will either be able to talk to a customer service rep immediately or leave a message and your call will be returned promptly. Our goal is to provide EXCELLENT customer service. Please visit us for all your pond needs.
Tara
Tara
Trussville,Alabama,
U.S.A.
New Ownership
#6REBUTTAL Owner of company
Thu, February 26, 2009
I am sorry to hear about your bad experience with Pondepot.com and Pond-O-Mania.com. Pondepot.com and Pond-O-Mania.com are under new ownership, effective 9/27/2008. We now have a phone number listed on our website where you will either be able to talk to a customer service rep immediately or leave a message and your call will be returned promptly. Our goal is to provide EXCELLENT customer service. Please visit us for all your pond needs.
Tara
Tara
Trussville,Alabama,
U.S.A.
New Ownership
#6REBUTTAL Owner of company
Thu, February 26, 2009
I am sorry to hear about your bad experience with Pondepot.com and Pond-O-Mania.com. Pondepot.com and Pond-O-Mania.com are under new ownership, effective 9/27/2008. We now have a phone number listed on our website where you will either be able to talk to a customer service rep immediately or leave a message and your call will be returned promptly. Our goal is to provide EXCELLENT customer service. Please visit us for all your pond needs.
Tara
Jdragisic
Midland,Texas,
U.S.A.
Pump World/Wholesalepumps tells me this is a 3rd party seller NOT THEM!!
#6Author of original report
Fri, July 11, 2008
I received an email from Pump World/Wholesalepumps that says they do not control 3rd parties that sell their products, and they asked I remove their name from this complaint..... so please consider this my removal of their name.