Pump Warehouse.com Don't order from them Ft Meyers, Florida
I called Pump Warehouse and spoke with Joe on Wednesday, December 29, 2010. I ordered 2) A.O. Smith motors and he said he had them in stock in his Oklahoma City location and they would ship that day. I called on Thursday that I had not received them and asked for a tracking number. He said he would email it to me. He emailed me that 2 motors had shipped. No other information at all. On Friday, I called, leaving voice mails and emailed. I received no response. I called when we returned to our offices on January 4, 2011 and spoke with Joe. I said that I am still waiting for that tracking number. He said he would email it to me. I told him that was what he or his partner told me last week. He made some excuse. I told him that I expected it this morning. He assured me that I would have it.
1 Updates & Rebuttals
Anonymous
Dallas,Texas,
United States of America
The right pumps finally arrived
#2Author of original report
Wed, January 12, 2011
After many phone calls and emails and receiving the wrong pump motors, Joe called me back to let me know he already has the correct motors coming. Of course, they were not on their way for another 2 days he said they shipped. During the ordeal, he hung up on me once. He called and got everything straightened out very quickly (after being contacted by the BBB). All in all, I finally got my motors, but would still strongly recommend against this supplier.