Complaint Review: Punch Software

Punch promised a $20 rebate. I submitted the rebate form, UPC symbol, and copy of my receipt as requested, mailed on 10/1/04.

After 2 months I just found out they denied the rebate, claiming I didn't include a store receipt. But I orderd the product *online* from Atomic Park, who doesn't offer "store receipts". I included a printout of the receipt generated by the website when the order was accepted. It included by order confirmation #.

So between the UPC symbol and the receipt with an order confirmation, they *know* that I bought the product.

I tried to call their rebate customer service line and I've now been on hold for 25 minutes as I write this. They were hoping I'd hang up.

The rep I got explained that I needed to send in my packing slip. I replied that I didn't have it anymore because their rebate slip didn't instruct me to send it in!

She said "well I'm not the manufacturer, and they print the forms". I said "how can I comply with instructions I'm not given?" and she instructed me to fax my printed order receipt to the rebate resolution department. I asked why, since I had already submitted this originally. She said "well, you sent it to a different department".

I'm sure that this constitutes some form of MAIL FRAUD, and
I'd bet I'm not the only one they're doing this to...

Jonathan
Charlotte, North Carolina
U.S.A.