Complaint Review: Puppyspot.com

I signed up with Puppyspot.com because I thought they were a reputable company and would help me sell my puppies online. I have spent a lot of hours researching my bloodlines, DNA testing, health testing etc. to be sure that I am raising the finest puppies, for temperament, conformation, and soundness of mind. I raise Australian Shepherds, which if not bred correctly, can be a very nuerotic difficult dog to control once grown. My puppies are top of the line. I have many champions in my bloodlines to prove it.

The problems began when after speaking to the manager of Joanne Baron, who told, because I inquired, that they would just add a little on top of the price of my puppy in order to make a small profit, I found out that infact they priced my puppy so that they were actually making more on my dog than I was! If you look at their website, you can see that the purebred dogs are very inferior to quality dogs of the same breed, and their prices are out of this world! They don't care who sells those puppies, as long as they can make a huge profit! Their screening process is a joke at best. All they are really interested in is making money!

Then, after being accepted, when I tried to put my puppies on the website, I had nothing but problems. The photos would not upload, the videos would not upload, and the pedigrees that I had downloaded from my dog's registry took 6 tries before they would upload, and then in the end, those disappeared because a representative contacted me asking for copies of them. I had doubled checked everything; it was all there, and it took me 2 hours instead of the 20 or 30 minutes it should have to get my puppies posted.

So finally, after two weeks, I sold a puppy. Now they want all sorts of things done within a small window of three days, there is all sorts of paperwork that has to be printed and faxed back to them...who has a fax these days? No one, unless you are a business that uses a fax a lot. It is an archaic idea. It would be so much easier to take a picture with a phone and send it via email or text to the proper individual, but oh no, I am expected to drive an hour to the nearest fax, while printing and filling out tons of paperwork, alot of which could have been filled out weeks ago, and then I must fax it back to them. On top of that, I have to get my puppy crate trained to get on a plane, and get an appointment with my very busy veterinarian to get a health check. Mind you, most of us are not big breeders, remember they tought the "no puppy mill" standard, therefore, we work full time jobs, but somehow we are supposed to get all of this paperwork filled out, and fax it back to all of these different departments! Seriously? There should be one point of contact for all of the paperwork period, and that person, Alexa, who was my account manager, and did absolutely nothing the whole time I was with Puppyspot, should be responsible for getting it back to the right departments.  

The straw that broke the camel's back was when I received an email from the accounting department asking me for information concerning an account to place payment. Mind you, I had sent that in two days prior, and we are getting down to the wire, and even though I had emailed them the information they requested, they did not have it? I was furious! I had an appointment that day to see the vet to get the health certificate so that my puppy could fly out two days later, and they don't have the account on file, that I had sent them to set up payment! Are you kidding? What a Mickey Mouse operation! So I called the accounting department demanding to know why they did not have the information, and why they were wasting my precious time. They said it was a mistake on their part! Really? So bottom line is they don't care about the experience the breeder has, they can build an inferior website, the right hand doesn't need to know what the left hand is doing, as long as they are making thousands of dollars a day selling inferior puppies online. Then they did a penny test, which is a common test to see if Paypal is receiving money on my behalf and into my paypal account (which charges a 3% commission for taking the money), and the penny test failed too. Now I was really upset! They showed a penny going into my Paypal account, and I saw zero going into my account from Puppyspot. I asked to get the email of the CEO because I had had it with this Mickey Mouse Company wasting anymore of my precious time, and that is when I got the phone call to cancel my account. Of course, when I look on the site tonight, my gorgeous puppies are still on the site...it's good business to show some quality dogs, even though we are no longer doing business together. The rest of their Australian Shepherds look like mutts, so I can understand why they haven't taken my dogs off of their site yet. But funny, once I asked to be able to communicate with the CEO...party over! No worries, I will find out his email address, and I will contact him about his money mongering company.