Purco Fleet Services, Inc. Purco Purco Fleet Services Lauren Williams Avis Avis Car Rental PurcoPurco Fleet ServicesLauren Williams Billing for non-existing vehicle damages. Spanish Fort Utah
On December 27th of 2021 my wife and I were driving back to Louisiana after visiting family for Christmas. South of Little rock our rental car from Avis broke down on the side of the road. After waiting for over 5 hours Avis sent a tow truck to take us and the car to the Avis location at the airport in Little Rock.
Avis instructed the tow truck driver to leave the car in a maintenance lot for Avis at the airport. We were then given a new rental vehicle by the airport location staff. The vehicle was dropped off without damage. My wife took a photo of the undamaged vehicle on the tow truck.
Early in 2022 Lauren Williams at PurCo Fleet Services contacted us claiming we owe over $1300 for damages to the vehicles windshield. After being told that we dropped off a car without winshield damage, she requested documentation. We provided a photo of the undamaged car, but her response was that, "If there is a crack running the length of the bottom (for instance) it would not be seen in this photo." PurCo cannot provide us documentation of the alleged crack location, but simultaneusly dismmisses our own documentation of an intact windshield.
It appears that either damage occured on the Avis parking lot while out of our custody or PurCo is trying to collect in bad faith for damages that never existed.