Pure Air Systems Authorized Humidex Dealer misrepresented full return policy; ignored contact attemps; refused mail; cheated me out of $400.00 Huntington Village New York
I had a problem with a damp basement. this was to be an income generating property. Pure air Systems was recommended. They assured me their product would make a significant difference, and came with a 1 yr. full money back guarantee. It did not make any difference at all, so I tried to return it. They recommended I continuemto use it through all 4 seasons,as I still had plenty of time to return it. When I began calling them to arrange return, they ingnored me. After numerous attempts, i threatened to appear in person. they responded, and informed me that I was responsible for shipping at a cost of $135.00. I offered to personally deliver it, but was told they do not accept any deliveries. I had paid $1200.00 for their machine, and was expecting at least $1000.00 in refunds.
I believe that when a company offers a 1 yr trial, a reasonable amount of wear and tear is expected. There was a small ding which I expected a small deduction for. I received a check in the amount of $499.00. Their explanation was as follows:
$1200.00 less Installation fee
Less Restocking Fee
Less damages
They withheld $700.00. This is a very far cry from a "Full Money Back Guarantee". They refuse to accept any mail from me, or take my calls.