Complaint Review: Pure cbd oil

 I had signed up for a free sample of cbd oil now im regretting they wanted 5.99 shipping and no reocurring charges could be made if cancelled the trial within 10 days well the jtem never came in.i called and called finally i got a rude customer service that kept trying to haggle me not to cancel and tried saying wed cut the price to 18.00 then i said no look i want to cancel it hasnt come in and he yelled at me to just buy the "Fn" product...so i got nasty back he gave me an rma number to send it back...never got it..not until 3 days after i cancelled i got a random tracking number....it never left florida....supossedly it was delivered...complete crap it never came in so i called again he told me hed charge me 5.99 to send ba k and i told them 4 times i never got it. Now im in a negative with my bank with 2 charges 5.99 initially... 79.00 and now another 5.99...they wont answer thr phones or emails...i do not know what to do