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Pure Moving Systems LLC DO NOT HIRE PURE MOVING SYSTEMS LLC FOR YOUR INTERSTATE MOVE. THEY ARE SCAM Mission Hills California
I hired PURE MOVING SYSTEMS LLC for my interstate move. When you google them the real PURE MOVING company comes up. DO NOT FALL FOR IT ! they use real PURE MOVING COMPANY's good name nd reputation. They ARE ROGUE company and they are using PURE MOVING'S advertisement. Without knowing that, I hired this rogue company & they quote me a cheap price for interstate move, &I said yes. When they come to pick up they added more items on the list and made me buy storage options. They picked my furniture on 5/31/18 with a PENSKE truck from my MD address and I told them I can accept on 6/6/18 since I was going to drive cross country. I was Expecting delivery for the following week since I have been told their max is 21 days. They kept my household in storage unit in maryland until 7.5.18. Every time i called them for an update they usually hang up on me. The sales person never called me or emailed me back. I have tried to reach him several time. I was promised 15 days delivery or max 21 then they started saying we have 30 business days. I have waited for 45 days. On top of everything on 7.13.18 i got a call saying that f I don't pay extra $600 delivery fee (cash only - I offered them credit or debit card payment they refused to take any other payment method) they won't deliver my furniture. when i asked for the reason for $600 I have been told that 18 wheelers won't fit in my street, I told them they knew my delivery address from day 1. They tried to hold hostage my household items. After hours of debate and crying the operator ANA waived the fee. On 7.14.18 2 guys showed up at 8PM for delivery when I said it is dark and late can we do it tomorrow they said don't risk it and have it today. They did not look like long distance drivers or movers. There was no uniform or ID. I was scared for my life but had to let them in because I needed my stuff badly. They said they would not give my furniture unless I pay the balance upfront. When I refused they threatened me and said they won't deliver anything. I counted the money in from of them & I said money is here but I won't pay you until I have everything. they finally agreed on bringing all in, they also tried to charge extra 65 dollars. I told them this is your tip take it from there and all of sudden they decided not to charge $65 extra, all boxes were in poor condition , some of them were ripped open broken or smashed. I took pictures of all boxes and I also took a picture of the delivery TRUCK. It was a MARYLAND PLATE PENSKE truck . I believe they never used 18 wheelers and tried to charge extra, I called real PURE MOVING and they are suing this rogue company, They said there are about 200 people on their list with same style scam. I Would like to bring these people to court. DO NOT HIRE THEM PURE MOVING SYSTEMS, they are ROGUE, DONT BE A VICTIM. real PURE MOVING DO NOT DO INTERSTATE MOVE.
3 Updates & Rebuttals
zeynep
San Jose,California,
United States
Unfortunately there is not much we can do
#4Author of original report
Fri, September 07, 2018
I have tried everything , BBB DOT number etc.. I spoke to laywers, they wont pursue legal action since there is nothing to gain at the end. It is not big Corporation. don't hold your hopes up.
Tara
Los Angeles,California,
United States
Same thing happened to me
#4Consumer Comment
Fri, September 07, 2018
They are doing this to me now. I thought I was hiring the reputable company Pure Moving Company they are posing as. I still have not received my things. Frank the manager of the company that sued them that they are posing as has helped me so much. He said they have complaints of this daily of people that they are scamming. Filing something with the BBB will do nothing unfortunately. File a complaint against thier DOT number. Also, I have a meeting with the FBI tomorrow hopefully They want to go after these guys to stop them so if you want to be apart of that they can contact you. They have scammed hundreds of innocent people and will continue if we do not stand up against these horrible people. I would also be willing to do a class action lawsuit against them since their contract is no long valid because they posed as a company they were not.
Arda
Las Vegas,Nevada,
United States
Suggestion
#4Consumer Comment
Sun, August 05, 2018
I too had a horrible experience with this company. Don't forget to file your comments on the Better Business Bureau's website (BBB.org).