Complaint Review: Pure Nutrients

The pop-up add offered a 30-day free trial of Nature Cleanse for a $4.95 shipping charge. When it arrived it was 30 capsules with instructions to take 1 or 2 a day. The shipping document said it had to be canceled within 14 days of the date the order was placed - not the date it was received.

My order date was 6/11. I received it on 6/17. I called on the afternoon of 6/25 to cancel to find that their hours for cancellations are 8am to 5pm EDT. You can place an order 24 hours a day but can't cancel. I called this morning and they had already charged $88 - not for a next shipment but for the 30 capsules I had already received. So it is not a free trial at all. Even if you keep ordering it you are billed $88 for the first bottle. I spoke with a phone operator and a supervisor (who said he was in charge and had no higher supervisor!) and they will not reverse the charge. He says their trials are always just for 14 days and not 30 in spite of what their original add said.

Eileen
Glendale, California
U.S.A.