Complaint Review: Pure Nutrients / Nature Cleanse

I placed an order for Nature Cleanse (and the Acai Berry product) and then left on a 10-day vacation. I did not see anything on either site or either confirmation email about the 14-day cancellation period (FREE TRIAL PERIOD!!) and the resulting $88 charge (for the trial period) and subsequent $93.95 monthly fee (to post on the day immediately following the 14-day period. (Of course, if you look at the site now, you can see the links to Terms and Policies and all the other legalese in teeny print all the way at the bottom of the page. Nice.)

When I returned, I was still within the "FREE TRIAL PERIOD" but - of course - had not had time to try the product. I cancelled anyway - or attempted to. It was impossible to get through to Nature Cleanse; I finally did and thought the matter was resolved - and the following week, both the $88 and $93.95 appeared on my bank statement.

When I called, the rep told me that I had "agreed to" the $93.95 charge and that the product had already shipped, so it was too late to credit it back. She said I could not return it unopened because of "FDA regulations" (I don't think the stuff is even regulated by the FDA). Regarding the $88, she said that must have been a system error because she wasn't even seeing it on her screen. She said I'd have to call back later to ask about that.

When I pushed back, she HUNG UP ON ME! So...I'm disputing all charges with my bank and other than that, I'm not sure what else to do. I can't believe I got myself into this mess. I never even opened the stupid bottle.

Jen
Fairfax, California
U.S.A.