Complaint Review: Purely Organic

I got a skin moisturizer and eye cream through a survey I was doing andvthis was suppose to be my free gift,, I just had to pay shipping. I have never done one of these before, I never saw anything that said it was only a trial, so when I saw a charge of $89.95 on my bank statement I called them right away. The man that I spoke with was very rude and would not listen to me at all. I’m disabled awaiting back surgery (my 3rd one) and in a very limited income and I could not afford this, he only offered to give me 1/2 off on my next shipment. I had just told him to cancel my subscription I guess I had with them and why would I want 1/2 off when I can’t even afford the first one. I called my bank to file a claim on these charges, but obviously the company told them I knowingly signed up for this trial and since it was past the trial date they would not refund my money.

I even tried emailing customer support before filing the claim with no response . I was going to just let it go until I read the ingredients of the moisturizer and the first ingredient is alcohol, this product is not Purely Organic as they advertise it. I called them again and explained to the women, I have some serious skin issues where I cannot use a product with alcohol and some of the other ingredients in it because of the sensitivity of my skin and I haven’t even opened either product and wanted to return it to the for a refund or even a partial refund and they absolutely refused saying they cannot give me refund, it’s not allowed after trial. I asked to speak to whoever the person there would be that could authorize a refund and she said there isn’t anyone and the can’t (or won’t ) refund any of my money.

I feel this was a total scam to advertise it as "free gift”, then not make clear that it’s only a trial, than saying their product is Organic when it’s not, is totally wrong and a scam. I order a lot of items on line and have never come across a company that won’t even work with you when your not happy with their product or didn’t understand the subscription I signed up for without knowing it. They could have giving me a refund, got there products back, completely sealed how I received them, they just choose not to! I want anyone reading this to please not buy anything from this company , they are awful customer support people and they are falsely advertising their product as something it’s not. Total rip-off.