Complaint Review: Pureplay.com Jason Killerman

Be aware that Pure Play is an unethical company. I played at Pure Play for years until my state was no longer allowing me to be more than a basic player. On occasion I check back and look to see if my state has been unblocked. The other night I redownloaded the software and was given an immediate option to purchase a package. There were 3 to chose from. I thought this was a new membership package and bought the $50.00 one.

To my suprise when the sofware completed I was still a basic member and realised they had just sold me play chips for $50.00. I emailed immediatly telling them to reverse these charges but was responded to that oh well we are not giving you your money back. Basically --to bad! Why? Why would anyone buy play chips? Why would this company want to keep the money of a player that did not understand she was buying just play chips?

I am so disgusted with Pure Play! Never again will I and anyone I can get to listen play on this site. You use to be able to call Pureplay but now you can only leave a message. They must have so many unhappy players that they no longer want to communicate with them other than by email. How sad is that?

Jodi
erie, Michigan
U.S.A.