Complaint Review: Puritan's Pride

Do not order from this dreadful company. Their customer services are absolutely appealing and for an online store, they have severe difficulty in understanding how to process a refund.

I made the dreadful mistake of ordering some supplements from the US store over a year ago. I have ordered from the .co.uk store before without any issue, but was somehow re-directed to the U.S. .com site - biggest mistake known to man. I placed my order and paid. I then discovered they wanted to charge almost £35 British Pounds in shipping taxes, which I said I would not be paying and allowed customs to send the items back.

I requested a simple refund. If I knew it would be so hard for an online store, assumedly dealing with orders and customers every day, would find the concept of a refund so difficult to understand I would have just asked them to donate the money to charity, but I doubt they would understand that either.

I asked for refund and they insisted - and are still insisting after one whole year - that I send my credit card details to an unsecured email address. I said there was no poedible way I would be sending my credit card number, expire date and SECURITY CODE (hello!? It's called a SECURITY CODE for a reason) to a random customer service email address. At this point this company lost all ability to comprehend the English language.

1. I asked if they could send the refund in a form of a cheque. They said the couldn't issue a cheque. Have you ever heard of a reputable business without a cheque book? Or unable to understand how to issue a cheque? - no, neither have I.

2. I asked if they could issue a refund via PayPal as the site is secure and this could be done in a few clicks, this suggestion was as if I was speaking Manderin. Again, are you aware of any reputable company that doesn't understand what payPal is or how to use it - no, me either.

3. I asked that they call me, so that I can give my credit card details over the telephone to a secure telephone number and to know to whom I was speaking and handing over access to my bank account to. They said they couldn't do that either.

I gave these people three separate and easy ways to return my money, but instead they insist on me sending my credit card details and access to my back account/funds into the atmousphere. You be the judge of that... I am have been waiting for a simple refund to be processed for over a year now. I really wouldn't buy anything from these people if they can't issue a simple refund and do not understand the security of one's data.