Complaint Review: Puritan Vitamins Puritan's Pride Nature's Bounty

160 mg of sawpalmetto gels ordered from this company which appear to be the 80 mg size may appear to be a discrepancy because the dose has less of other ingredients that other companies may put into their formula for the 160mg size of sawpalmetto gels. ex. pumpkin seed oil.

 called the company more than once but could not get a clear answer from them or a solution to the problem with the gels or the order. so the problem may be customer service or the formulation, or both but i could not find out so that is why i did not make any orders since and have found another company which sells many many formulations from many different herbal medicine suppliers. 

 the company did at one point give me a free order or bottle but it still was a discrepancy which was never cleared up. the above circumstances was enough to cause me to note and write a report about this company and problem many years ago.

 I been ordering with Puritan Pride for years and if it hasnt been for their low prices I would not be able to afford it. My Natural Dr. uses Puritains Pride.  Puritain Pride has been in the consumers report for having the highest quality ingredients and the lowest prices. They are able to sell to us at the lowest prices because we are ordering straight  from the Manufacturer who makes it.

As a long-time customer of Puritan's Pride, I have nothing but the utmost of respect for the Company. I find the previous complaint to be unfounded, false and perhaps even libelous. No other vitamin manufacturer in the world places its ingredients and products through the same high degree of extensive quality testing procedures as does Puritan's. In fact, I would sincerely doubt that the original complaintant did anything to test the product he purchased, if he even purchased it, but rather that he more than likely is simply a competitor who is perhaps quite jealous of the extensive history of quality, growth and success that Puritan's Pride has enjoyed over the past 45+ years. All one need do, is go to the Puritan website, see their extensive product line of over 1400 products, watch a couple of their several facility tour videos, and there should be no doubt that such a complaint is anything but founded. And no, I do not work for Puritan's, nor am I in any way associated with the Company beyond that of a very satisfied customer who would highly recommend Puritan products to anyone, and do so without hesitation.

I've been buying products from Puritan's Pride for several years now, but this last month I set up to make my annual order and the product I wanted was no longer available. I know this happens a lot so I didn't think much of it. I found something else to order, but after a couple weeks I hadn't received anything about it in my email. I called to inquire about the order and they told me it was on back order and I should have noticed this when I ordered the product. I waited a few more weeks and I still got nothing about it in my email. I called again. Not only were they rude to me on the phone, they didn't send me any notification about the delay. They just left me in the dark. I finally called and threatened to cancel my order unless they sent it in the next few days. Within 3 days I received an email saying my order had been sent. This will be the LAST time I order anything through them. They've lost my trust and have horrible customer service.

I have seen the ads for this company, and also looked at their website. I was wondering how they can be so cheap and I thought if what they were labeling was correct. No one would know, but you did the testing. Thank you they are now on my list of scam companies, and I will not do any business with them.