Complaint Review: Purity Products

I have been a customer for many years & here are the emails between me and their so called Customer Service. Notice at the bottom of their email they are always wanting to sell you more! Also notice that they couldn't even find my account!

April 22, 2009
Dear Mr. / Ms. James D

Thank you for your response and I apologize for the misunderstanding. Our records indicate the order you have referenced is an order from 2006. Please review your records, as I reviewed your account. Your last order of 2 bottles every 2 months of the Perfect Multi at $23.95 per bottle, was delivered on 04/06/2009 to James D(((Redacted))) Your next order is scheduled to be shipped on 05/31/2009.
If there is anything else I can do to assist you, please contact me at anytime.

Yours in good health,
Marie Ojofeitimi
Email Correspondent
Purity Products Customer Care
200 Terminal Drive.
Plainview, N.Y. 11803
emailcorrespondent-marie@purityproducts.com
www.purityproducts.com
*** For all of our Valued Customers, we are currently having a Buy 1, Get 1 Free Special Offer on any product you have yet to try. This Special Offer also includes FREE SHIPPING! Please e-mail me if you wish to take advantage of this offer, and I will be more than happy to process this order for you.***

Note: To expedite a reply, please include the original email. Thank You.

_______________________________________
From: Eddie D [(((Redacted)))
Sent: Monday, April 20, 2009 2:40 PM
To: Marie Customer Care
Subject: Re: Purity Products Customer
It appears it was shipped to my old address even though I updated my address on your website. This is the order #
11095450 this is the tracking #1xxxxxxxxxxxxxx
Attached is a copy of the order & tracking information.


Ed
On 4/20/09, Marie Customer Care wrote:

Dear Valued Customer,
I apologize, but I am unable to locate your account with the information you have provided. Please respond with the full name, shipping address (including zip code), and any and all phone numbers that we may have listed on your account(s). If you have an invoice available, please note the customer number or order number listed on your invoice. I will be looking forward to your reply in order to further assist you. If there is anything else I can do to assist you, please contact me at anytime.
Yours in good health,

Marie Ojofeitimi
Email Correspondent
Purity Products Customer Care
200 Terminal Drive.
Plainview, N.Y. 11803
emailcorrespondent-marie@purityproducts.com
www.purityproducts.com


*** For all of our Valued Customers, we are currently having a Buy 1, Get 1 Free Special Offer on any product you have yet to try. This Special Offer also includes FREE SHIPPING! Please e-mail me if you wish to take advantage of this offer, and I will be more than happy to process this order for you.***

Note: To expedite a reply, please include the original email. Thank You.
________________________________________
From: Eddie D [mailto:(((Redacted)))]
Sent: Sunday, April 19, 2009 3:38 PM
To: Supervisor
Subject: Never received this order? # 9895855
I never received this order. It shows that someone named Williams signed for it at office. We have nobody named Williams in our office. Can you tell me what address it was shipped to?

Thanks,

Ed

Eddie D to Marie Apr 22
Reply
this is the order I didn't receive, (as delivered on 04/06/2009 to James D (((Redacted))) as it was sent to the wrong address, (correct address is 5or my new office address below). I do have my mail forwarded from my old office address to my new office address, but this order never came to my new address. I thought you would pick up my new address when I changed it on your website but I guess not?
Thanks,

Ed

Eddie D to Marie May 4, 2009
Reply
so what's the deal on my order that I never received?

Thanks,

Ed

Marie Customer Care
Thank you for your response and I apologize for the delay. I've issued a call tag for your order to be re-routed

Eddie D
to Marie May 6

OK, thanks but what happened to the order that was delivered to (((Redacted)))

Marie Customer Care Thank you for your inquiry. A letter has been sent to the address, to who signed for it

May 11

Eddie D
to Marie

so in the meantime I am out of vitamins?

May 26, 2009
Eddie D
to jahn, Marie, Reply

Well it has become apparent to me that your Company has no concept of what Customer Service is. I have now been without my vitamins for over a month. Here's what I feel your Company should have done for me, a customer of many years. Immediately sent me out another order of my vitamins, then tried to chase down what happened to the order. I went to your website and put in my change of address but it appears nobody in your Company monitors that so my order was sent to my previous address, which someone named Williams signed for. I even had a change of address put in at the post office so my mail would be forwarded to me. I'm really tired of wasting my time dealing with this problem. So, what I would like you to do is cancel my subscription & credit my credit card for the last order I never received. I will find another Company to purchase my Vitamins from that understands customer service.

Sincerely,

J. Edward DSr., PFP, RFC
President
College Financial Services
(((Redacted)))


Ed
Chesapeake, Virginia
U.S.A.


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