Puro Rey Cigars, puroreycubancigars.com, dutyfreecubancigars.com This company will take your money Georgetown, Grand Cayman Islands Internet
If you do a search for this company, or the guy who owns it (Mr Damian Bancroft), you will find some wonderful reviews, especially about how honest he is. I believed them! My mistake. I placed an order on his website, received a confirmation immediately, was charged 2 days later, and then the nightmare began. I will say that I received part of my order. But the remainder of the order... well, after numerous emails, phone calls (which are not answered as the phone service as of 10-28-08 is no longer in service), attempted faxes, etc, I've had to go to my bank and ask for their assistance in recovering my money. Whether this will happen or not remains to be seen. However, word needs to be sent out about this man and his outright stealing.
Happyjacky50
Castleton, New York
U.S.A.
3 Updates & Rebuttals
rennD
United States of AmericaDamian is a crook!!!!!!
#4Consumer Comment
Mon, September 20, 2010
I too have been ripped off by him. He was responsive at first and then suddenly he never replied again. I never received any goods or a refund. Stay away from this guy!
Damban13
Georgetown,Other,
Cayman Islands
Hoax-No record of an order from this address.
#4UPDATE Employee
Fri, December 05, 2008
We have checked our order records back until March 2008 and have no order with this delivery address. Must be a post from competition.
Happyjacky50
Castleton,New York,
U.S.A.
Update on this company
#4Author of original report
Thu, November 20, 2008
Well, before my 60 day period expired with my bank which would allow me to file a dispute (for items never received), the bank issued a provisional refund. Low and behold, I finally received an email from Mr Bancroft. The items I had ordered were on back order. Then he forgot about my order (and I guess the 25 other emails I sent to remind him)... he at least agreed to refund my money. Let's see?