Purolator Ripoff Express Mississauga Ontario
My nomination for worst customer service ever goes to Purolator Courier of Canada. I called them to have a large package picked up in Canada and brought to me in the U.S. I requested Ground Service at $57, because Express was around $400. Before I hung up, I double-checked "That's going to be Ground service, right?" and was assured it would be.
When the driver went to pick up the package, he did not communicate any of this information. He made the sender fill out the waybill, which does not display an option for Ground Service. Instead it reads "U.S. Deferred", which is Purolator secret code for Ground. After the sender checked off Express service by mistake, he didn't correct them.
Now Purolator is claiming the waybill has precedence over my phone request, even though they knew it was a mistake. I can't afford $400 for a shipment, so I refused receipt of the package. They are returning it to the sender and are going to try to bill the sender for the return. How are these people still in business?
1 Updates & Rebuttals
jkorchok
Hillsdale,New Jersey,
It Gets Worse!
#2Author of original report
Mon, September 15, 2014
After spending most of Friday on the phone with Purolator, the came down with an ultimatum: accept the shipment at full price, or they would shred the box of legal papers by Wednesday the next week! This is in spite of their written policy on their web site that states they don't destroy any documents before 120 days.
They said that I have to pay the full price, but I could try negotiating with their accounts payable department. I've already tried talking to them a couple of time, accounts payable isn't bending either.