Complaint Review: Purple rhino

I ordered Purple Rhino which said you had a 14 day trial period for $4.95.  According to their records I placed the order on the 27th of May and it was shipped on the 31st of May.  I recieved them on the 3rd of June.  This means it took 7 days to get the supplements to me.  On the 11th they took $89.99 out of my checking account.  I did not understand this because I hadonly had the supplements for8 daysnot the 14 days they said I had for a trial period. When I called the operator, who had an accent and was veryhard to understand told me that trial period starts fromt he day the supplements were ordered.  This means ofthe 14 day trial period, 4 days were lost before they were even shipped and another 3 days were lost in themailing process. This meant that I only had 7 days to actually try the product.  They made it sound like you would have the supplements within 2 to 5 days when in fact it takes them a whole week to get them to you.  The agent was rude and would not listen to what I was saying and just kept telling me it was in the terms and conditions.  When I asked over and over again for a manager or supervisor, I was told that none was available and that the best they could do was have a manager call me back later.  She told me though that the manage would just tell me the same thing and that my membership had been called and that there was no way to refund me $89.99.  I asked then if I had already paid the $4.95 for the trial offer and only recieved those supplements then what was the $89.99 for and if I was getting another bottle for the $89.99 and she said no I had cancelled my order.  This means that I paid $4.95 and $89.99 for the 14 day trial offer.  I am basically paying twice for the same bottle of supplements.  I had to look and type in several combinations of words to get the terms and conditions.  In there it said customer satisfaction is gaurantee, yet in two phone calls I got rude agents who repeated the same phrases, (you failed to cancell within 14 days, read the terms and conditions, you agreed to the membership when placing your order, we have a high volume of calls so no manager/supervisor is available, and so forth).  When looking up Purple Rhino to get the terms and conditions, it starts off as Purple Rhino but once at the site it switches to Red Rhino with the comment that Purlpe Rhino is so over ordered that they can not gaurantee your order.  I won't be holding my breath for a phone call from the supervisor.