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  • Report:  #595519

Complaint Review: purse-mall.com

purse-mall.com ripped off - items not sent, wrong sizes galore - company is ignoring me now. Internet

  • Reported By:
    Amar — Toronto Ontario United States of America
  • Submitted:
    Thu, April 22, 2010
  • Updated:
    Thu, September 30, 2010

These guys sent me wrong sizes (6 shirts were sent XS when I clearly ordered S).  I only ordered shirts in S and there is no reason to make a mistake ike that.  A few were sent proper sized, most were not.  In addition, they sent me 2 shirts that were the same brand but different design than the ones that I ordered (and, as you can guess! wrong size.)  Last, I ordered a sweatshirt (and coincidentally this was the most expensive item) and it wasn't even sent.  I emailed them and and got a reply from Kevin saying we are looking into this and that was 5 days ago.  I have been emailing them nightly since and have not got a reply.  I even got a hold of one of the online chat representatives (Lily) and all she said to me was "Dinner time, be back in 30" and went offline.  So I waited 30minutes, 1 hour, 1.5hr and she did not come back... big surprise! Don't order from these guys ... I paid well over $400 in merchandise and got screwed and am currently being screwed.

1 Updates & Rebuttals


sungam

United States of America

update

#2Author of original report

Thu, September 30, 2010

These guys had alot of internal staffing mistakes that have now been fixed. Since then I have got to know the owners and they have paid for their mistakes and have exceeded my expectations.

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