Complaint Review: Pyramid Collection

We ordered from pyramid collection Christmas of 2014 for the first time. In Januray a charge showed up on our credit card for $14.95 for a VIP service. We had not signed up for this nor did we know what it was.

We called the customer service number serveral time which claims to be open 24 hours. However, it was conveniently closed everytime wr called it. Finally we got an answer and the person understood our complaint. I believe we were lucky to get this person where someone else may not have been as helpful.

She told us to call this number (855-226-7046) and ask for a floor manager. We did that & told the floor manager that we didn't sign up for this VIP service. She stated she would take us out of the program but didn't offer to remove the charge of $14.95. So we requested a refund & she stated it would be six weeks and we would recieve the refund back on our card.

I saw so many of your posts and understand your frustration. So I wanted to provide a number to call.

I love thier clothes but I will not be buying anything else ever from them again because of being deceived.

Use this number & call! Flood them with calls for refunds!!!