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  • Report:  #1457261

Complaint Review: pyramid collection

pyramid collection jacket not as described/ pictured Chelmsford Massachusetts

  • Reported By:
    DONNA — United States
  • Submitted:
    Sun, August 19, 2018
  • Updated:
    Sun, August 19, 2018

Okay, I guess the color was about right. However:

I have looked through this catalog for years and thought that they had really attractive, unusual but seriously overpriced items. I recently decided to celebrate a new job and an upcoming trip by purchasing an allegedly 100% cotton jacket on their "outlet sale" for $54.99. (photo on website page pyramidcollection.com/itemdy00.aspx?T1=PE7197+GR+XS&GASearchTerm=willo&srchcat=POPULAR_PRODUCTS)

I'm now VERY glad I debated a couple days because they sent me a free shipping offer after I left it in the cart. It sort of makes up for having to send it back because it was so unlike what was pictured/ described.

I ordered this in size XL which did seem to fit me adequately. The problem is that the appearance of the actual garment on a body, even allowing that I'm a bit chunky, was NOTHING like that in the website photo of a mannequin bust. The inner wrap of the closure buttoned at the side seam, but the outer did not wrap to the side seam as is pictured, but to a button about halfway between center front and the side seam.

The handkerchief hem that looked like it would drape and swing attractively around the hips, was a bunch of fabric projecting out as much as downward at either side of my hips, making them look wider. There were no points dropping down across the front, it was a solid horizontal band of the lighter green, again adding to the impression of width. It looks SO cute in the photo, but is one of the singularly least attractive garments I've ever tried on. The annoying part, of course, is that I've had to pay $16+ in insured return postage for the privilege of trying it on.

They really stressed that I'd best return it insured 'for my protection'....which leads one to wonder just what they'd say had happened if I didn't return it insured..

Further, though you can see in the link that it claims to be 100% cotton, the garment I received was clearly labeled 80%cotton/20% polyester. The whole experience inspires no confidence in the company's integrity. No matter how cute the photos look, I'll be reminded of the poorly designed, cleverly photographed overpriced clearance item that was just plain ugly in person.

And how disappointing it is not to have that cute jacket for our conference next week. I won't be ordering from Pyramid again. 

Tip for consumers: Don't do it.

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