Complaint Review: Q link Wireless

In June of 2016, I called Q-Link Wireless and cancelled/terminated my participation in there govenment assisted phone service.  Recently I recieved a application from Safelink for phone service through my medicaid provider La Health Connections. I have been thinking seriously about leaving Boost Mobile, my service provider now. I filled out the application from Safelink and placed it in the mail on the 1st of the month, on the 15th I placed a called to Safelink to check the status of my application, I went online, messenger and facebook, finally today on the 18th, I spoke to a representative from Safelink and was informed that they could not consider my applilcation until August, because I was a customer of Q-link and my contract with them is until August.I contacted Q-Link to inform them of the situation. I tell the customer service person, of my termination with them back in 2006 and to let him know, that for some reason they stilled had me listed as a active customer, and I needed them to hit whatever button necessary to delete me from their program .He informs me that I recertified in August of 2017, that I had called them and requested another phone which they refused. I assured him I had not. He insisted. I asked for proof, for him to provided me with just one number I had called, he said because it was over a year ago, he could not, to which I informed him according to the rules, if I don't make a phone call with-in 30 to 31 days then the service should have been automatically terminated. Why had'nt that happened? No answer, other than he wanted to go back and explain to me my options...either pay the $25 for another phone or wait for until August when my contract ends. I hung up. I did not have a government assisted phone in the whole entire year of 2017 or the finally half of 2016.