Qazzoo REVIEW: Qazzoo is dedicated to complete customer satisfaction. Qazzoo.com a progressive approach to creating business online by combining social media & a natural language search engine to create a new way to generate more business for the professional users at a lower cost.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Ripoff Report has always had a uniform policy to not remove Reports. Ripoff Report is a permanent record. The record is now set straight.
STATEMENT FROM QAZZOO:
We understand that a mistake was made in the handling of this client's experience. As such we have made several improvements to ensure it is not repeated. The first line of client services continues to be the representative who works directly with and for the client. However in special circumstances a particular client may need more help than another so we have created a dedicated client services department in order to service the most technically savvy to the least technically savvy user to ensure they all get the best service possible and help in understanding each facet of the services we provide. The client was charged once. When she requested a refund she received 100% of her investment back. We regret that we were not able to assist her further as she claimed only a portion of the lead profiles she was entitled to. Online leads and leads in general should be reached out to a number of times. From our research, calling a potential client once or sending a single email does not garner the same results as being persistent, patient and consistent. We now strongly advise all professional clients that if they are not willing or able to follow up consistently, Qazzoo may not be the solution they are looking for. The consumer profile leads are real people who have submitted their information in order to be contacted by a local professional. This is a fact, however the internet is an open platform so we realize we are going to receive some bad information sometimes. This is not unlike any other online platform. This is why we created a guarantee to support the value of the lead as well as reduce the amount of wasted dollars spent generating new business.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Based on a telephone solicitation by Jennifer M. Jordon, who identifies herself as the National Manager of Qazzoo.com, I purchased a one month subscription to the Qazzoo.com service for REALTORS which purports to provide contact information for individuals who are actively seeking to buy or sell homes. At the time I subscribed to the service, I was told "You are guaranteed 100% correct contact information or your money back." This promise was documented in an email from Ms. Jordan. When I began using the service, I found that none of the contact information for the purported leads was correct and that the Qazzoo service was absolutely useless. I called Ms. Jordon and asked for a refund of my money as promised in her email. She referred me to Bill Hann. When I asked for a refund of my subscription price, Mr. Hann emphatically told me that payments for the service were not refundable and refused to honor the money back guarantee promised by Ms. Jordon.
Another issue is that Ms. Jordon wrote in her email that the service package I purchased would run for one month and specified an end date. However, a later email describing the Qazzoo terms of service provides that if not cancelled the subscription will automatically renew, an apparent attempt to dupe the unsuspecting.
In 2007 Michael Urbanski, the founder of Qazzoo, and several companies owned by him, were fined by the Maryland Attorney General for employing similar deceptive business practices. A copy of the Attorney General’s press release regarding the settlement can be found at www.oag.state.md.us/Press/2007/092807.htm. The parent company of the group of companies that was fined, Heavy Hammer, Inc., is the parent of Qazzoo, Inc. Many of the companies in that matter no longer operate, however, Allhud.com, USHUD.com are still operating and still the subject of Ripoff Report complaints. I recommend avoiding all companies affiliated with Heavy Hammer, Inc. and all other companies affiliated with Michael Urbanski. Heavy Hammer, Inc. operates out of an office at 65 Old Solomons Island Road, Suite 208, Annapolis, Maryland. I would treat any company having that address as suspect.
3 Updates & Rebuttals
Legal Notice
Legal Notice
#4General Comment
Fri, October 17, 2014
Please take notice that Qazzoo, LLC (“Plaintiff”) has initiated an action in the Circuit Court of Anne Arundel County (Maryland), case number C-14-190458 (“the Action”), due to allegedly false statements made by “LasVegasRealtor.” In the Action, Plaintiff seeks to subpoena the records of Xcentric Ventures, LLC for contact information and any other messages that you have posted on Ripoff Report under this pseudonym, or any other pseudonym, about Plaintiffs, to Vorys, Sater, Seymour and Pease, LLP at: 301 E. Fourth Street, Suite 3500, Great American Tower, Cincinnati, OH 45202.
Plaintiff has served a subpoena on Xcentric Ventures, LLC, the company that owns and operates this website, to reveal your identities.
You may have a right to file and serve a response to the subpoena anonymously. If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before October 31, 2014, Whitney C. Gibson, Esq. via email (wcgibson@vorys.com) or facsimile (513-852-7825)
LasVegasRealtor
Nevada,When is a Guarantee is Not a Guarantee
#4Author of original report
Tue, September 10, 2013
I appreciate Mr. Urbanski's offer to make things right. However, given how Qazzoo "customer service" initially addressed the issue his offer seems only a gossamer cover for the underlying scam that he declares is a "new business model".
First, I was induced to sign up for the Qazzoo "service" on the basis that if the leads were not correct I could cancel my subscription and receive my money back. That guarantee was clearly stated in writing: "You are guaranteed 100% correct contact information or your money back." There was no misunderstanding. That seemed reasonable and suggested that Qazzoo stood behind its product. However, the "guarantee" as articulated by Mr. Urbanski, replacing one worthless lead with another worthless lead, is no guarantee at all. It gives no assurance whatsoever that Qazzoo's entire pool of "leads" is anything more than rubbish. It does not matter how many times Qazzoo backs up that "guarantee," it can never have any substance. Qazzoo irrevocably obtains your money for the mere price of feeding you one worthless lead after another.
Second, one has to ask oneself how does Qazzoo obtain its alleged "leads"? Are the "leads" offered by Qazzoo anything more than fictional characters created by the Qazzoo staff out of thin air? If Qazzoo is anything more than a scam, one has to accept that home buyers and sellers have signed up and provided not only the dollar amount they want to spend or receive for a home, but also such information as their phone numbers, email addresses, and even such intimately personal information as their credit scores. Mortgage lenders and real estate agents and brokers receive such information but are ethically precluded from sharing it with other professionals, much less with an entity such as Qazzoo. How does Qazzoo obtain such information? From other Heavy Hammer web sites? And if so is there adequate disclosure to those persons that their information will be publically made available to anyone who signs up with Qazzoo? It seems that only the very naive would so freely give up such information. How many people are that naive, and how many of them would be good leads?
Third, Mr. Urbanski purports that Qazzoo has "several thousand happy clients and millions of home buyers and sellers." Where is the evidence supporting those grandiose claims? In its 2007 settlement with the Heavy Hammer entities, the Maryland Attorney General suggested that the Heavy Hammer entities misrepresented that the services of the Heavy Hammer entities "had been endorsed by others when the endorsing companies were owned by Heavy Hammer." Are all of the testimonials for Qazzoo created by other Heavy Hammer companies, people who are employed by them, and friends? One has to wonder?
I probably would have let it drop, however, I believe that I need to at least provide grounds for analysis for those considering dealing with Qazzoo and the other Heavy Hammer entities.
Michael Urbanski
Annapolis ,Maryland,
Qazzoo Stands by Guarantee
#4REBUTTAL Owner of company
Tue, September 10, 2013
First I want to aplogize to the person that wrote this complaint and let him know that I have asked the Client Services department to reach out to you and see if we can correct the matter. Secondly, thanks for alerting me to this situation so that we can better serve our clients in the future. You will be contacted today. If you or any other person ever has a question or concern about Qazzoo please do not hesitate to call me on my cell 410.980.7922 and let me know how I might be able to assist you.
My name is Michael Urbanski and I am the founder and CEO of Qazzoo.com. We at the Qazzoo team have created the first social market place for consumers to have the opportunity to be selected by merchants that want to serve them. As any new business model it is sometimes miscommunicated or misunderstood and I wanted to clear up the guarantee here for future reference.
If you select a home buyer or seller on Qazzoo and the contact information is innacurate, Qazzoo will replenish that home buyer with another of your chosing at no cost. This guarantee I believe is the strongest and most secure method of advertising that is online today. We back up this guarantee every day and have done so since we were launched as a way of providing some degree of assurance to the real estate community that thier money is well invested and is not wasted.
Again if you are reading this and have any questions please do not hesitate to call my cell 410.980.7922 or office 800.230.9019 and let me know how I can help?
Quick Plug:
Qazzoo is the reverse of any advertising platform that people have grown accustomed to over the last decade or so. Instead of passive advertising, Qazzoo is proactive requests and proactive lead generation for the small and medium sized business. Instead of the consumer poking around the internet hoping to find someone that can help them, the merchant selects the consumer that they feel they can help.
The cost savings to the merchant is tremendous compared to any other types of lead generation. As an example the average cost per click on a search engine last year was $1.24 for one click. This means that the average cost per lead is somewhere north of $120 for the average website on a cost per click campaign. Because the click is rarely converted into a client and remains nameless and faceless it is very difficult to quantify for the advertiser. Conversely on Qazzoo has stripped all the mystery away and everything is quantifiable. This can be confusing at first but we have several thousand happy clients and millions of home buyers and sellers.