Complaint Review: Qiana Zhao ( from PayPal of Wigsis.pay@gmail.com

I ordered a wig from Wigsis online on 12/01/17. I needed a wig due to severe hair loss from a medical condition.  On 12/26/17 an email promised the wig would be delivered within 3-5 days.  I waited 7 because Christmas volume may have influenced delivery time. But when wig had not arrived after 8 days, I cancelled the order.  The rep kept insisting I would like the wig; I insisted I didn’t want it.  The wig was delivered via DHL on 12/29/ 27 at 5 pm.  I have not opened package, but their website states a delivered wig can only be refunded at 30% of cost.  Since I cancelled the wig and haven’t opened package, I feel a full refund is due me.  Had I known this company’s reputation, I would not have ordered from them.