Complaint Review: Qlink Wireless

 First off I want to state the positives: I have had Qlink Wireless Service for over 2 years now and appreciate the phone service I receive from them. I have no issues with minutes or texts. I am self-employed and money is tight so I took advantage of the free phone service for a couple years until I finally had some extra money to afford a new phone with monthly service costs. The problem was, I chose a delicate phone (Stylus 2 by LG) and the very first time I dropped it, I not only cracked the screen, but also the whole display rendering it unusable. This was only 10 days after I bought it and I was devastated after I found out insurance on the phone was almost no insurance at all. It would cost $100 to replace the phone (I had paid $129!!!). $100 is a big deal on a tight budget so I was grateful I hadn't cancelled my Qlink service yet and had this backup. Now, around November of 2016, I tried Qlink's wireless service for the first time. I need access to it for my work, so I figured I would use it until I could afford a new phone. Here is where the nightmare began. Most of the time (and I stress this point) their service is good and I have no issues. However, the first time I purchased data and did not receive it, I tried contacting Qlink in every way made available and never received an actual person. I wrote them by email, received automated responses and then was told "we tried to reach you"--claiming they called when clearly they had not. The 855 number provided on their site gives no option to speak to an actual person. Am I missing something? Because I cannot reach anybody there. I wasn't going to purchase data from them again after the first time, but was hoping it was just a one time issue. However, I tried again several weeks ago cautiously and purchased small amounts, testing the waters. All seemed to be going well, so I was satisfied enough to purchase a larger data amount yesterday and wouldn't you know it, I received 2 hours worth before they shut me down and I haven't been able to access the internet on that phone since.

So, again, after several miserable failed attempts to contact ANYBODY LIVING at Qlink, I am no closer to getting the service I paid for. This time I even sent a threatening email but God only knows if any real people actually read those things. I do plan to pursue this further because I work hard for the little money I make. And shame on Qlink for robbing those who are already financially strapped enough as it is. I invested hard earned money into a company that is supposed to be there for the little people to help them, not steal from them. Shame on you Qlink!!!