Complaint Review:
qlinkwireless.com
qlinkwireless.com Q Link Wireless Horrible Free Government Cell Phone @ Horrible Customer Service, The Worst Cell Phone Company! Dania, Florida
Qlinkwireless.com or Q Link Wireless company is the most worst cell phone company of them all! The government cell phones are of poor quality, arrive broken or damaged.
Q Link Wireless has the worst customer serives of any cell phone company! It takes 3-5 hours of waiting on the phone for a customer service rep to answer your call.
They never reply to any of their emails. The government free cell phone service they offer is a ripoff, no customer service, poor quality cell phones.
They also advertise that you can upgarde your cell phone to a smart phone, which is the reason why i joined them!
However after 90 days of horrible service @ countless wasted hours of waiting on the phone for a customer service rep to answer. I am "not" able to upgrage my old junk used free government cell phone to anything better!
Once you have applied @ received your free government cell phone the "UPGRADE" to a better smart phone offer completely dissapears from their web site!
Calling them again for the 6th time in 3 months does no good. They have excuses for why i can't now upgrade my cell phone to a better quality cell phone. Saying it must be a problem with their web site, or try calling back in a few days.
This company is a scam! Every time i had gotten ahold of someone to talk to there, it took upwards to 4-5 hours of waiting time listening to their recorded 2 songs over @ over again. And it has always been the "Very Same Customer Service Rep"
I assume they only have one person working there as a customer service rep. I've called them a total of six times, waited upwards to 4-5 hours to speak to someone @ its always been the same rep who eventually answers my calls!
Stay away!
Beware of Q Link Wireless.
13 Updates & Rebuttals
Jill
Houma,Louisiana,
United States
Contact the programs that
#14Consumer Comment
Thu, November 02, 2017
 Contact all the programs that are the reason you are able to get the free phone from this horrible company and comolain to them about the illegal stuff Qlink is doing to the program recepients many of who are very ill and if they could not use their phone to call their doctor , pharmacy , police or ambulance they or their family can bring this to court . This company is seriously digging itself into a court sentencing . This is illegal and can be fixed through Legal actions .
Lilly
Houma,Louisiana,
United States
Call Medicaid office
#14Consumer Comment
Thu, November 02, 2017
 Call the Medicaid office to report how this company is treating people and ask who exactly to call to get something done about this, because sending Medicaid and food stamp recepients unusable phones and then charging a medicaid or food stamp recepient money to get a replacement phone is a total SCAM and is illegal and something can definetely be done about this. Also a lot of Medicaid and food stamp recepients have serious illnesses which they would need to use their phone to call their doctor , pharmacy or 911 and if someone got ill or injured and could not use their phone for help that person or their family can bring lawsuits against this company !!!! I know they better not send me an unusable phone .
Jill
Houma,Louisiana,
United States
Not Legal what they do
#14Consumer Comment
Thu, November 02, 2017
 No, your wrong they can not just send you a phone that is unusable, where you cant hear people or even use the phone that is illegal .
burnvenom
Painesville,Ohio,
USA
factcheckyourvenom and TYG need to shut up
#14Consumer Comment
Sun, August 13, 2017
Those two are the spoiled, entitled brats that exist to torment others because they've got to inflate their tiny di-I mean, egos.
Seriously, stick your head in a bucket of water, then light yourself on fire.
1FallenAngel
Blackfoot,Idaho,
USA
I ordered qlink so far it's been great.
#14Consumer Comment
Thu, December 15, 2016
I am a new qlink customer but have called them 3 times and each time I was speaking to a rep in less then 2 minutes. They were extrememley nice and very thourough with answers to my questions. The website has tons of info on it including info about not being able to upgrade your phone and the old customers with basic phones can get a smart phone but it costs money. U can use your own phone to purchase a plan but for a free phone with free service and a smart phone at that I couldn't have asked for better service. Maybe U had a bad experience, but they have either changed tremendously or your experience was a unique one.
Stephen
Tucson,Arizona,
USA
Works for Me
#14General Comment
Tue, September 06, 2016
I have been a Qlink customer for over three years now, and have never experienced anything other than Great service and Support. All of my emails have been replied to promptly, as good or better than any other professional company. I am a very pleased customer of Qlink Wireless.
Kitty2016
Baton Rouge,Louisiana,
USA
Qlink is a rip off.
#14General Comment
Wed, July 06, 2016
TYG or whatever your name is, no one deserves snotty service, to be ripped off or to be treated like crap just because they are poor and need a little extra help. There are some very shady things about Qlink. They should be investigated. Any company providing a service to the public and it's customers should treat their customers with respect and provide services to the best of their ability. No on should be treated like this company treats people.Putting down poor people just shows how small of a person you are. Do you work for Qlink or something. You are the only person on here with a f-ed up attitude. I bet you kick puppies and make fun of the disabled too. Let me guess... Trump supporter?!
appalo
Aguilar,Colorado,
USA
tracfone
#14Consumer Comment
Wed, May 13, 2015
I own a tracfone and on a limited income it is hard to pay even $10. for 30 units. That is the reason people like me try and get help. People like you should learn to deal with costumers no matter who they are or what they buy. Some times the money you would buy minutes with have to go to buy meds or food or even gas. Maybe you should live on a limited income and see how you like.
phil4528
Anderson,Indiana,
Know your facts
#14Consumer Comment
Sat, February 07, 2015
It would be nice if people would have all the facts before running off at the mouth. When it is implied we aren't customers and therefore shouldn't expect to be treated like custumers when we own a governmement phone it just shows your stupity. I had a Reachout Wireless phone but every month I purchuched unlimited minutes for it. They only give a person 250 free minutes so many buy additional minutes because they all offer a variety of plans. That makes us customes and we should be able to expect to get what we paid for. When I first picked up my reachout wireless phone the box said "Unlimited Talk, Text and data for $26.50 a month. I paid $26.50 and was unable to get on the web. I called Reachout Wireless and argued with them because they said that data refered to receivivg the text. That was very misleading because when a phone company says unlimited talk and text that automatically covers sending and receiving text. Any time you see data it means the web. I may still have paid that price for unlimited talk and text but thats not the point. I don't want a company lie to me and me pay for something I don't get. So know the facts
factcheckyourvenom
Anytown,California,
Good God
#14General Comment
Fri, July 19, 2013
Wow. Just wow. First, to the OP: If you want any kind of customer service at all, here's an idea: Become a customer first. In order to become a customer, you'll need to follow this instruction very carefully, as it's easy to get wrong: Cough up the extremely difficult $20 for minutes with Tracfone or one of the other lower-tier prepaid cellphone companies. I saw a Tracfone the other day at Dollar General for $8, even, with prepaid minutes included. I know this is not an easy thing to do, as it would require you to get something for something, but I'm afraid it's the only way to become a customer of anyone. If you're not buying anything, but receiving things for FREE, you're not a customer, unfortunately. If you're receiving a Lifeline phone and feel entitled to grade-A "customer" service, you don't deserve anything given to you.
Secondly, to the rebuttal posters I see here: As much as the OP irritated me over his or her horrible, "gimme gimme gimme" freeloader attitude, I have to take issue with your ill-informed comments as well. You and your ilk are from the same gang that likes to toss around the contemptable "Obamaphone" lie. The Lifeline program, as misdirected, wasteful, and pointless in this day and age as it is, is funded by the Universal Service Fund. This is a fee charged to the telecommunications providers, who may or may not pass the cost along to their paying customers. Your tax dollars are not going toward these phones, but if you subscribe to phone service, the telco might charge you the USF. I don't agree with it by any stretch of the imagination, but this program has enough flaws working against it as it is, and certainly doesn't need lies to make it look bad.
My advice to fellow opponents of the Lifeline program: Drop the rhetoric, drop the silliness, stop making yourselves look like mouth-breathing uneducated bumpkin hicks, and argue against it based on the facts. There is no shortage of real, concrete facts that point to this program being a total waste without resorting to idiocy. Especially considering the CHEAP pricing of basic prepaid phones these days. Anyone can afford one. ANYONE. Paying customers have no business subsidizing those trying to get a free phone.
THEDOCTORISIN
Grove,TO THE JACK-OFF "TYG, AND YOUR JACK-OFF ADVICE....
#14Consumer Comment
Tue, June 11, 2013
Hey, everybody !! This is just a little retort and rebuttal to the idiot....pardon me....GUTLESS idiot, whose name is TYG. ( Say TYG, is that a real name ? A nickname ? Just wondered if a gutless, $h#$t-for-brains, ball-less know-it-all like you even had a real name...)
Pardon me, everyone, I digress.
TYG, if that's your real name: you pathetic creep: do you know that when you open your mouth your mind is on parade ? Yeah, that's what Mrs. Underwood, my first-grade teacher told me. LIFELINE is a ONE HUNDRED F'ING PER/CENT TAXPAYER FUNDED PROGRAM.
Your advice to this consumer is ten kinds of $h&^%*T, my friend, just like your mind, you gutless fool. Last August, 2012, TERRACOM WIRELESS, an OKLAHOMA FIRM, was squarely kicked in the balls by the FEDERAL COMMUNICATIONS COMMISSION, for diddling around with taxpayers money, you jerk!!!!
LIFELINE PROVIDERS must provide according to the federal guide-lines. By the way, do you live by any guidelines yourself ?
This man pays a co-pay, for phone service, just like when a medicare patient sees a doctor, or buys a prescription, they pay a "co-pay". Just because you are in a FEDERAL program, doesn;t mean you aumatically get $%H%^IT for service, or should have to put up with illegal and phony crapola.
So, now, I hope you find something to do with that mass of marinated strawberry preserves you call a brain, and find something to actually do in life, besides make a genteel arse of yourself.
Finally....send us all a Christmas card, and tell us how you are getting on. We ALL want to know.
Tyg
Pahrump,Nevada,
?????
#14General Comment
Mon, June 10, 2013
And what exactly do you expect for your FREE service and FREE phone?? Stellar CS and up to date phones?? How exactly do you think they are able to offer FREE?? Costs are cut, mainly labor. Recycled phones and third rate cellular service. So you are getting EXACTLY what you paid for.
If you want better CS and better phones, I would suggest that you PAY for it yourself. The problem is that you are expecting Grade A services from what is basically poor ppl phones. Its not going to happen. Its Federally funded. Go ahead and call the FCC. Youre going to be surprised at how indifferent they are going to be towards your claims. They will even tell you, "What did you expect from a free phone and service?"
If youre on a fixed income, then try Tracphone. They have cheap phones and the service is roughly $20 a month. As they give you double or triple mins depending on your phone, you could end up with the same amount of mins per month and it costs you very little.
THEDOCTORISIN
Grove,Your problem sounds very familiar !!!!
#14Consumer Comment
Mon, June 10, 2013
Hello ! Your problem with QLINK sounds, unfortunately, very familiar. I am a TERRACOM victim (customer?) in Grove,OK. Terracom's customer service also, is a scam, at best...and is a migraine headache in the making, and a crime-in-progress, at worst.
My point in writing this consumer comment, is to let you know that LIFELINE IS A FEDERAL PROGRAM, RUN BY TAXPAYER DOLLARS, and QLINK, like every other LIFELINE provider, must TOTALLY conform to F.C.C. guidelines, and those guidelines are SETTLED LAW. They're not a suggestion. They're the LAW.
Were I you, my friend, I would get on the phone immediately with the Consituent Services Representative at your U.S. Senator's nearest branch office in FLORIDA, and ask them to look into your problem. Also, your Congressman's office will be glad to take the same complaint. TERRACOM was turned upside-down, and shaken by the F.C.C. last August, by a Federal Judge, because they were playing it fast and loose with taxpayer's dollars. Get tough with these jerks !! You're the boss. Don't forget that !