QPS Inc customer service non existent deceptive company Anaheim California
Purchased a new Firewire CD Burner, when it quit working or stopped being recognized by the systems, it took over 3 hours on hold to get to a live person for RMA. Item was returned to them 7 weeks ago and we have not had any way of getting them on the phone (on hold for 20 minutes and then disconnected), e-mails will not go through (almost as if the company has gone belly up and hasn't removed the contact points).
Mission Statement 1: Provide customers with the highest level of support
Mission Statement 5: Maintain long-term relationships with customers and vendors
You can not do either if you don't answer the phones or make you e-mail service viable.
Allen
denver, Colorado