Quality Inn and Suites Cattle Baron Fort Worth Tammy AKA the Property Manager Dirty rooms, Tammy is a Pathetic excuse for a Manager, and horrible Hotel! Fort Worth Texas
We booked a two night stay at Quality Inn and Suites Cattle Baron Fort Worth. Upon Check in Tammy the Property Manager is an obese, white Trash Bull Dog looking woman that has NO business being in any customer Service position. She is extremely Rude and unprofessional. The Hotel staff is her and a man with a ridiculous accent named Vavid. Tammy also has a boy and girl running around the Lobby making noise and disrupting business. We told her we could only stay one night. She yelled at us and said too Bad. You have to pay for two nights no matter what. We went to a room that had a broken Mirror, a broken Bath room floor and a broken head board. Room smelled and was filthy. We left and went to stay at another hotel even though we paid for this hotel. Horrible service and Horrible hotel. If you are ever in Forth Worth avoid Tammy and this property. What a nightmare!
2 Updates & Rebuttals
Refunded
#3Author of original report
Fri, March 27, 2015
The General Manager Refunded the stay in Full, Not Tammy. Tammy is the property Manager. 15 Years in the industry? She could have made the situation right the moment any issue arrived. Does Tammy have no power as a manager? I stated the facts and truthfully! I stand behind the original report. Tammy was unprofessional and failed to fix the situation. The GM finally fixed the situation.
Tammy@QualityInn
Fort Worth,Texas,
USA
Company Policy and Defamation of Character
#3REBUTTAL Individual responds
Sun, March 15, 2015
Hello sir, Let me start out by apologizing that you were not satisfied with your stay at our hotel. In response to your compliant and the defamation you have displayed here I would like to take the time to explain to you what may not have been clear during your check in. I was unloading hotel supplies just purchased and the young man checking you in whom wasnt NAVID was on his 2nd lone shift out of training. As you explained to him you MAY not stay the 2nd night of your reservation and he was unsure how to handle that since your reservation was prepaid through a third party he came over to me to ask. Once he explained to me the situation I wanted to explain directly to you so that there was no misunderstanding. I simple said to you that for the 2nd night you would be charged because our cancelation policy requires 24 hour advance notice inorder not to be penalized. 4pm that afternoon was the deadline for the next day that you werent sure you would need. Immediately you began very rude comments and continued through out the check in process. I assure you that my explination to you of the company policy or reasoning for not allowng you to cancel was nothing personal. I have a job to do and that was what I was doing. You were checked into the system at 5:41pm, as per company policy exceptions can not be made in this case. What you have done here sir is very rude & disrespectful. I have been in the industry for 15 years and have never had one compliant against me. You took your anger and made this a personal attack on myself and my children whom had absolutely nothing to do with this. As a professional in the customer service industry it saddens me to see that someone would defame me and my innocent children for no reason. Again I apologize that I could not allow a cancelation this is our company policy as is in numerous hotels also again this was a prepaid reservation that had already been paid to us. Any question please feel free to contact me at the hoetl desk 817-560-4180 or by my drect email trasberry79@yahoo.com. I would be more then happy to talk with you about this.