Complaint Review: Quality Inn Oceanfront Resort

I do not know where to begin. We checked in on the 28th of July our room was ready when we arrived. The elevators do not work very well; they are slow and noisy sometimes taking 5 to 8 minutes to open. The room was ok nothing great - rather dated furnishings with worn carpet.
The view out our ocean view window was to a torn blue canvas roof over a service area and a blue tarp on top of the restaurant area.

When we reserved our room the Choice Hotels web site stated that there was a complementary FULL BREAKFAST included. I called the front desk to inquire what the hours were for breakfast and was told that they had NO breakfast. On July 1st I checked your web pages from my laptop and it said that there was a continental breakfast included, this was not true.

Well on the 2nd the work crews arrived in force (20-30 guys) with drywall and carpet, come to find out there was a fire on the top floors and a flood on 2 middle floors.
These workers took over one of the elevators as a large sign was posted on the elevator door stating this was for workers only not the guests. They had a fire inspection on the 6th of July so these guys worked 24 hours a day. My family was awakened to the sound of hammers every morning. As we would make our way to the pool in the morning there would me 8-10 guys ogling my wife as they waited on their personal elevator.

When we booked our rooms the web site said TVs with Extended cable package and HBO, again not true. The televisions at best had viewable pictures on 20 channels with NO movie channels. Also INCLUDED was on site fitness center (NO) coin operated laundry center (NO) The beds, Quality sleeper by SERTA mattress." They sagged in the middle and are in terrible shape the pillows are no more than 1 inch thick.

Dennis
Reynoldsburg, Ohio
U.S.A.