Complaint Review: Quality Inn & Suites North

I arrived at the Quality Inn North on June 8, 2013 with my boyfriend.

We were in the room for approximately 30-45 minutes when I received a call from my Aunt that my Mother at home in MI had found my 18 year old brother unresponsive in his room.

My brother suffered from a congenital heart defect: hypoplastic left heart syndrome which ultimately took his life.

Frantically we checked out of the hotel but told we could not be issued a refund due to the fact we were in the room for more than 15 minutes. I asked if we could speak to a manager and we were informed she would not be in until Monday.

Monday came and I had my boyfriend call the management, he was told she would not issue a refund to us.

I then called the corporate offices only to learn that the hotels are individually owned and operated and I would personally have to speak with the management for this situation.

THEN I called the manager directly only to receive a voice mail---this was on Monday. I also contacted every corporate person I could via email as well.

I didn’t receive an email from the management of the hotel until today---Wed June 12, 2013 and she said:

"I am sorry for your loss.   As I told your boyfriend, the room was used and we could not rent it out again for the night so therefore I cannot issue a refund on the room.

I understand your situation and all I can do is offer my condolences.   If you choose to stay with us in the future I will give you a 20& discount on one of our Jacuzzi suites.

Again I am sorry for your loss."

I then gave her an ultimatum and said if you have until the end of the week to resolve this issue or I will send my story to each and every newspaper from my home in Michigan to Toledo, Ohio. OF COURSE then a corporate big wig called me and told me I would only be issued $70 of my total cost.

Due to the loss of work time and the needs of my parents and I...I NEED MY FULL REFUND.