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  • Report:  #1523437

Complaint Review: Quality Inn West Memphis I-40

Quality Inn West Memphis I-40 Dibesh, Owner Paid for room my daughter could not check into West Memphis AR

  • Reported By:
    Genie — Plano TX United States
  • Submitted:
    Thu, December 22, 2022
  • Updated:
    Fri, December 23, 2022

My 20 year old daughter booked a room here through Expedia and pre-paid.  After the reservation was confirmed and paid for, she was alerted that you had to be 21 years old to check in there.  Now the hotel refuses to authorize a refund to Expedia.

I tried mulitple times to contact the owner, Dibesh, who dodged coming to the phone every time.  Finally I got a lady who at least broke down and said that Dibesh is simple not going to authorize a refund and when I started asking questions she said "Have a good day" and hung up on me.

We paid $100 for a room that my daughter could not even check into!!!

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