Print the value of index0
  • Report:  #1435546

Complaint Review: Quality Used Engines

Quality Used Engines They sold me a used engine, shipped three bad ones and refused to refund the cost to make the third one usable. Leawood Kansas

  • Reported By:
    Gordon — Farmers Branch Texas United States
  • Submitted:
    Thu, March 22, 2018
  • Updated:
    Tue, May 15, 2018

I ordered a replacement engine for my 2000 Chrysler minivan. 

The first engine they shipped had a broken block ear (where the transmission bolts on).  We called, and they promised to ship a replacement engine. 

When the second engine arrived, it had water and corrosion in the cylinders.  We called, and they shipped a third replacement engine. 

This one had problems too, and the garage charged me an additional $500-600 to get it to where it could be used. 

We filed the additional cost with QUE as a warranty claim, which they said they would review and pay.  But they've never paid the claim, and now whenever I call they just take a voicemail message and then never return the call. 

Originally I ordered from them in part because of what seemed like a very good warranty, but at this point I have near-zero faith in them ever making good on any other warranty issues that might arise in the future, either.   :-((((((  I'm very disappointed with their shoddy customer service.

Respond to this Report!