Quest Diagnostics Quest Did not mention they do not provide services for our health insurance and charged over 10 times the going rate Irvine California
Wlked into Quest Diagnostics, showed our insurance card. They took it and made a copy. Performed a simple blood test. Then after some time, they sent us a bill saying they do not provide testing for out health insurance company (Aetna?), and sent us bill for over $500 for a simple bloot test.
They would not take any responsability for not letting us know that they do not work with our insurance company. No policies are appreantly accepted from our insurance company. You'd think they would let you know that your insurance is not accepted when they look at your insurance card and make a copy of it. If we had known, we would have gone to a different lab.
To add insult to injury, they send you a bill that is about 20 times the normal insurance cost for the simple blood test. And insist on not adjusting the bill and thereating to ruin your credit if not paid.
These vultures purposely use the confusing insurance rules and coverage and take advantage of the innocent patients who have no control or knowledge of their internal processes and agreements.
In no other industry, one would buy a service or product without knowing the costs. In healtcare, these vultures abuse the lack of information (which they hide - they could have easily posted on a board which insurance companeis they work with, there aren't that many companies) and rip off patiens, irrespective of their inability to pay. I wish someone would sue them and teach them a lesson.
2 Updates & Rebuttals
Flint
Rolla,Afghanistan
Network
#3Consumer Suggestion
Tue, August 20, 2019
It's your job to know how your insurance plan works, not the provider's. Just because they "accept" your insurance (that is, take your insurance card and file a claim on your behalf) doesn't mean they are in your insurance company's provider network, or that the claim is eligible for payment. They might be in-network for some Aetna plans and out of network for others. It's your job to call the insurance company or go online and verify that the provider is in the company's network.
Stacey
Texas,United States
What??
#3Consumer Comment
Sun, August 18, 2019
First of all learn to SPELL - second did you talk to an Aetna rep about the services your insurance cover?? I have used Quest and never had a problem because they told me the upfront about the costs that my insurance would not cover. Labcorp is the only company that did not do this. I suggest you contact Aetna and speak to them about this.
As for any lawsuit - good luck. You want justice them sue them yourself and see how far you get with that. Or better yet sue Aetna for not paying!