Quest Diagnostics : redundant billing,
21 Nov 2018
Only after contacting my attorney, Quest Diagnostics stopped a repetitive billing for a sixty-dollar invoice!
I paid the bill on time thru my bank's bill-pay facility as I've paid Quest Diagnostics bills several times before for previous laboratory analyses. On this latest invoice, they sent repeated tardy-payment notices, up to a fourth notice in spite of my sending them proof of payment via postal mail and via telephone conversations.
All of this to no avail until I had my lawyer write them. Then, oddly, they sent me a check for the amount of the invoice, $60.75, and later, a letter stating a zero balance with an apology for any inconvenience.
While waiting for resolution, I phoned my doctor's office letting them know of the repeat billing and asked them to avoid using Quest Diagnostics. They were appreciative of the information.
I don't know whether Quest is dishonest or have nitwits in their employ–––or both.
Besides, the attorney fee of $350 less the $60.75 that they sent to me, they, in fact, caused me much inconvenience!