Complaint Review: Quest Moving LLC

If I could give them minus stars I would. NEVER, NEVER USE QUEST MOVING, LLC. Our furniture was delivered on August 18, 2018, and almost every piece was damaged in one way or another, not to mention the damage to our wood floors and our front steps which now need to be replaced. We tried several times to contact them via email and telephone, left at least three messages with service and were told that a supervisor would get back to us immediately. When they finally did get back to us, we were told to file a claim with movingclaims.net.  We did that two weeks ago and still havent heard anything from them either. 

Quest Moving, LLC misrepresented itself as a Mover and not a broker. We specifically asked if they were movers and not brokers and Aaron, the salesman, said absolutely. They were not brokers, but movers. When we hired “Quest Moving, LLC”, we thought we were hiring professional movers and a professional moving company, however, we have since come to find out just how mistaken we were. This is false advertising and misrepresentation of a company.

After not getting our furniture when we were promised, we received it three weeks later and there was significant damage. Our furniture was damaged and soiled. The following are just some of the items damaged: two sofas and two chairs soiled from dragging; marble coffee table that was crushed on the corners and cannot be repaired; several pieces of furniture with chipped/shaved corners from dragging: mirror, buffet, two corners on a brand new dining room table; two pieces of a four piece wall unit; two corners on a brand new coffee table; dressers and broken glass on the grandfather clock . The list is extensive and too much to list but all of the damage was caused from carelessness. 

We were told by the movers that our furniture was too heavy to be lifted so our furniture was dragged leaving the edges on my new dining room table and new coffee table chipped off and a huge hole in the edge of one of my sofas from being dragged. I will be taking pictures of all of the damage today and forwarding it with an estimate of what it will cost to repair all of the damage. Some of the furniture was left unwrapped and/or standing on its side. I understand this is a big job, but we paid big money ($8,830.50). Our estimate was $4,690.00, which I understand that was only an estimate, however, the price doubled. We expected our furniture to come in the same condition that it left our home in New York and to have all of the furniture brought into the house and placed in its respective place. 

Two armoires were left in our garage because they said they were too tired to move them so we would have to find a way to get them into our house and up the stairs.  They also said that they could not remove all of the debris because it was a rented truck (Penske) so we would have to clean everything up and dispose of the debris ourselves. Once again, we paid a lot of money and do not feel that it was our job to put furniture together, clean up after them and hire more movers to finish their job.

When they finished it was approximately 7-7:30 in the evening on a Saturday, the forman was in our driveway yelling, screaming and cursing at the other movers. Some of our neighbors were out and we were very embarrassed by the display of anger and vulgarity. The forman than came in with the paper work and said we had to sign, to avoid any confrontation we signed to get him out of the house. They are unprofessional and uncaring. Once they got their money, they acted like they were doing us a favor by delivering our furniture.