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Quest Moving LLC took a deposit did not provide services not refunding money
A number of non authentic reviews for this business originated from the same IP address and/or the same computer, which may mean that someone was trying to artificially manipulate this business's rating. Our review filter is still working, but this apparent effort to mislead visitors was big enough for us to take additional steps to notify consumers. Learn more about our filter. - This was found on the Movers Review Site I'm only putting one star because it made me give a star rating to post, otherwise it would be ZERO.
I started looking for a moving company in July for a move in August. While looking the rep from Quest continued to reach out by calling and emails and text. I decided to go with Quest as the price was reasonable. I did not like the fact that it would take up to 21 days however it was going to be worth it and the reason why we scheduled the move a week before we were set to leave.
We had our original date and a backup date for the next day. On the original date there was no call and no show. Not a big deal as we knew this could happen. The next morning I requested information and that afternoon was told that it was not going to happen as there were "truck issues". I was asked if the next day would be okay at a discounted rate.
On that Wednesday I contacted them to find out if I would be getting picked up because if I wasn't I needed to make other arrangements. Mind you I had already paid a deposit of $1371.00. I was told that it was not going to happen and that I would get a refund. I should see the refund in 3-5 business days. At the 6th day I was told I needed to go through pay pal for my refund.
I did this I was even sent a receipt from pay pal stating that Quest had sent the refund. It was never deposited into my account. I contacted pay pal and was told that while they did issue a refund the refund was then reversed by Quest. 2 months later I am still out the $1371 and I had to pay over $2000 for a U haul and the gas it took for that to move over 2000 miles.
While they provide upfront good customer service they are not ethical afterwards. I have not been able to get a response from them at all. Big Companies don't care about the money that average people are out.
3 Updates & Rebuttals
Anh
Bethesda,Maryland,
United States
Please file a police report
#4Consumer Suggestion
Thu, October 18, 2018
Hello Brandi, please file a police report with the local police in Oregon. Also, I have been working with officer Christoson, email andrew.christoson@corvallisoregon.gov . Also, the Oswego police is involved as well, and the officers email is JEuscher@ci.oswego.or.us . Please reach out to both about your case. Also this would help me and many others who have not gotten closure on our belongings... i have been waiting over 3 months without any of my belongings... and so have many others! Thank you Brandi.
Brandi
Myrtle Creek,Oregon,
United States
Thank You
#4Author of original report
Fri, October 12, 2018
I have started contacting media sites in Florida and also the Attorney General in Florida. This is a good racket that they have going on. Taking peoples money and not returning it or taking peoples stuff. They must be racking in the dough. I think it is horrible that they take advantage of people in a time when they are vulnerable and in need of services or in need of their stuff. I am posting on every web site that I can find and also have filed with the BBB although they are not a BBB company. I have also filed with the NTB and others. I may not get my money back but I am going to do the best I can to ensure others don't get taken advantage of!
Ann
Corvallis,Oregon,
United States
Please send me an email
#4Consumer Suggestion
Tue, October 09, 2018
I am also a victim of Quest with pickup location from Oregon. I am working with a police officer for an investigation to hopefully submit a criminal complaint against this business to the District Attorney. Please email me at anhbtong@gmail.com and I'll add you to the group email for victims of Quest we've kinda just started so far. There are also other entities who you can reach out to and some that are interested in an investigation as well.