Complaint Review: Quest.

First i will tell you the whole story. It started a year ago when i moved into my first apartment so i was looking for cheap internet, phone, and cable service. I saw an ad on tv prior to moving on how easy it would be to bundle my services with quest and it would be a low monthly rate of $92.00 a month. GREAT! nice a cheap. that is until slowly the months kept going on. each and every month either the bill would continue to grow and get a high price or they would claime i ordered paperview. Not just a move but an adult programing and i'm the only one who lives in my house. not only did they at first refuse to refund that charge i had to sit on the phone with them for two and a half hours fighting over it. and it all continues. EACH AND EVERY month for the past year i have had to call and get credits and that is after a 2-3 hour phone call NOT EVEN KIDDING!!! now i'm actually sitting on the phone with them now because once again they are over charging me and i had a man on there who was suppose to be a supervisor-- he laughed in my face about me dispting $20.00 but he didnt realize that i have been paying that much extra for almost a year now. on top of it they signed me on to antoher year of service which i only wanted one year, and now if i cancle i have to py antoher $200.00

I STRONGLY ADVISE NOT TO CHOSE QUEST AS A COMPANY THAT YOU WOULD USE, IT IS A CONSTATNT HEADACHE! TRUST ME

Lj
blaine, Minnesota
U.S.A.