Complaint Review: Quick Laptop Cash

Classic bait and switch! These people offered me $35 for my ASUS mini netbook laptop that had a bad hard drive. I didn't have any use for it anymore and was told that I could buy a new one for the cost of a new hard drive for it so I accepted their offer. They provided a pre-paid shipping label for UPS. I dropped it off at UPS and a couple days later got an email saying they had recieved my package and would email me when my payment was sent out. About 4 days later I get an email saying that my computer was too old for them to take (it was only 4 years old) so they could send it back or recycle it for me. I said ok whatever just send it back. They told me that I had to pay $35 for shipping to get it back! $35 FOR SHIPPING?! That's outrageous. I got online and looked up a quote from UPS and USPS. UPS was $16, USPS was $11.30. I emailed them back and told them I would be more than willing to pay for shipping but not $35 when the most it cost was $16. I even provided them with pictures of the quotes. They said that they had to pre-pay shipping so I needed to re-imburse them for that! So I said ok send it back to me USPS and I'll give you $22.60 to re-imburse you and pay for the shipping back. They stated that they didnt use USPS because they dont take care of their packages. I asked them what it mattered to them since they said it was broken and useless anyway. I got a very sarcastic and rude email saying that I lied about the condition it was in and how old it was so they were gonna keep it unless I gave them $35. I offered to provide proof of age and condition prior to mailing it out. I recieved another email calling me a liar (among many other things) and was told that if I didn't like it then oh well it was my loss. So now I cant get my laptop back without paying $35 and I'm convinced that even if I were to pay it I still wouldnt get it back.

These people are completely unprofessional and so rude! If I could go back I would just donate or thrown it away rather than go through all of this. This company just wants free products/money for nothing. STAY AWAY unless you like to be scammed.