Report: #1360567

Complaint Review: Quicken Inc.

Quicken, Inc. HIG Capital, Intuit, Inc, Intuit, Inc. Quicken intentionally misrepresents its products, lies to its customers and hides from its angry customers 3760 Haven Avenue. Menlo Park, California 94025 Internet

Reported By:

Todd Silberman — Portland Oregon USA
Submitted:

Wed, March 08, 2017
Updated:

Wed, March 08, 2017

Quicken, Inc.

Internet

USA
Phone:

305.379.2322
Category:

Banks

Quicken does not work with Wells Fargo Bank. The product is deeply flawed...which it admits, but refuses to fix the connectivity problems with Wells Fargo. Worse, their customer service is a joke....after spending more than 10 hours on the phone with their so-called customer service department...I get this:

customersupport@quicken.com customersupport@quicken.com via ljinrnvpqpk896.36-jnnseak.na30.bnc.salesforce.com

Dear Todd Silberman,

We receive the case that was escalated to our team, upon checking the log files associated with your case we found out that your issue will have to be submitted to our scripts team.

Please DO NOT REPLY to this email as we escalate your issue to our engineering team. We might lose you in the process or queue of our Scripts team that may result in delayed response of updates from them. We will immediately notify you once we got feedback from our scripts team.

We appreciate your patience and cooperation towards this issue.

Thank you for being a valued customer,
Quicken Customer Care

Mar 2 (6 days ago)

to me

LIES. FIND ANOTHER PRODUCT. IF ANYONE INTERESTED IN A CLASS ACTION...PLEASE CONTACT ME

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