Complaint Review: Quicken Loans

 To Quicken Loans: I feel like I got a bait & switch: I called in from a mailing you sent me on my property in Ft. Myers FLA. I called the number on the mailing 800-816-8244 a Mr. Tom Carlson asked a few questions, then he said he couldn’t help me with my Florida property, then asked about my Ohio properties, After several minutes, I gave him the OK to look at my credit score & file. He asked several questions, one of them was, what is this Advanta account, here on your report. I proceeded to tell him I never opened that account. He never said this would be a issue and when on with reviewing options to refinance some properties. After spending couple hours getting all the information he asked for, a couple days later I get a call from another office, asking to get a letter of release from Advanta. I do not have one and now you’re telling me that is a issue when it wasn’t in the 1st phone call. If your not going to approve this loan, being I did everything I can do, I think you should refund the $500 you transferred out of my account. P.S. I have never been contacted by anyone authorized to discuss the Florida property as promised in the original phone call pertaining to the letter you sent me.