Quicken Loans False rundant representation abundant credit checks, poor service, failure to refund deposit Detroit, Michigan
Quicken Loans promises to complete a loan within 30 days. Here is our story. In March of 2012, we began refinancing our home with Quicken Loans. It is now February 2013, and we have yet to close. The reason isnt because we're
not in a financial position to refinance our home. In fact, we have been approved for the loan. It is because
each time we get a call from Quicken Loans stating that all title work is done and were ready to close, there is additional information required by Quicken Loans. Additional information is required because original documents have expired. At this point, we have provided the following:
2 home pay offs
3 bank statements (and they want more)
6 Credit reports causing credit rating to go down
8 tax returns
5 pay stubs
2 sets of W-2s
11 re-disclosure packets
4 retirement account statements
3 certifications and authorizations
Title work has been completed four times
At this point, we have talked to 15 different account care specialist and other staff,yet the process continues. To add insult to injury, Quicken Loans is now claiming we will not be refunded the $500.00 we submitted to start the refinancing process. It is unclear how a person can be approved for a home refinance, submit all necessary documents, and in many case more than once, and still not receive a loan. Quicken Loans approved us for the loan, ensured us that we qualified for the loan, and continues with their deceitful lending practices.