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Quicken Loans Fraud, Dishonest, Bait and Switch, Predatory Lending Stay Away you will lose money!!! Livonia Michigan
If you want to lose money go with Quicken Loans!!! It is all about Bait and Switch and Predatory Lending here folks. They will give you a Good Faith Estimate but at closing throw in all kinds of extra excuses and fees. Here is my experience:
1. Application deposit $500 refundable, not true. If you ask for a check at closing for this amount the banker will say sure. At closing this changes and they roll it into your loan. But if you don't qualify your out $500 dollars. Here is the way to beat them. If you want out and your $500 back, follow through with the loan, get the paperwork for your appraisals and then recind or back out within the 3 day limit. No matter what they have to give you the $500 back through HUD. You Win!!! They Lose!!!!
2. They will also push appraisals on you to make more money and even suggest a second if the first doesn't come back high enough. The appraisers they use are also in on this, they will use low comparibles, foreclosures, bank owned short sales which will lower your value and affect everything with the housing market that is happening in our economy today. These are the people that are lowering our housing values not investors as that is a very small percentage compared to these people. Again play their game, follow through, get the appraisal done, close the loan and then back out within 3 days to get your $500 back.
3. Check all your settlement charges very careful as they will most likely change these to increase and make money off of you. In my case they charged me for 2 appraisals for $630.00 when it should have been one. I was charged for TSI Appraisal Services twice in the amount of $160 when it should have been half of that. This is the best one though, they tried to increase my rate but then charged me for an additional point of $3000 because I had a for sale sign in my front yard when the first appraiser came but not the second appraiser. They used the second appraiser/appraisal but charged me the $3000 because of the first one being there.
4. Most lending companies if you escrow through them also take out a cushion or escrow reserve in which it is included in your payment. It is an additional on average $80-$100 of your payement. No they never tell you this but you can have it removed by law with a request from the lending company. This company refuses to do this!!! Countrywide will do this and many other things for you, good company!!!
Stay away from Quicken Loans, they are a Marketing Company and will sell off your loan right away. Their loans are handled by a servicer and it is a mess!!!
Their day will come especially if we all continue to complain. Make sure you complain to the Attorney General, BBB, Consumer Protection Agencies for the state and county, Federal Reserve, Governor and even the President, send a letter what do you have to lose? Something will be done it time with these finacial companies just like is happening now with the Insurance companies. Keep pushing and Quicken will be shut down!!
Kurt
Apollo Beach, Florida
U.S.A.
13 Updates & Rebuttals
Steven
Sagamore Hills,Ohio,
U.S.A.
Great Company?
#14UPDATE EX-employee responds
Fri, May 15, 2009
First off, we know you are either a member of the CokeNLoans PR team or a member of their ever growing legal department. Anyone who ever had the common sense to leave this cult realizes this company is shady. I too had the misfortune of working there. It is a joke how you talk of a client "not holding up their end of the agreement." How many clients out there have lost their deposits when Quickbots took their deposits just to put a number on the board and hear the cheers of the fellow sheep knowing d**n good and well the appraisal would not come in high enough. Even the most inexperienced Quickbots had access to appraisel software that made it clear a home would not come in as needed.
Also, during the mortgage meltdown, how many locked rates did Quicken back out on? They called clients and said they could not honor these rates. So CokeNLoans backs out of their end of the deal and leaves the customer in worse shape.
Steven
Sagamore Hills,Ohio,
U.S.A.
Great Company?
#14UPDATE EX-employee responds
Fri, May 15, 2009
First off, we know you are either a member of the CokeNLoans PR team or a member of their ever growing legal department. Anyone who ever had the common sense to leave this cult realizes this company is shady. I too had the misfortune of working there. It is a joke how you talk of a client "not holding up their end of the agreement." How many clients out there have lost their deposits when Quickbots took their deposits just to put a number on the board and hear the cheers of the fellow sheep knowing d**n good and well the appraisal would not come in high enough. Even the most inexperienced Quickbots had access to appraisel software that made it clear a home would not come in as needed.
Also, during the mortgage meltdown, how many locked rates did Quicken back out on? They called clients and said they could not honor these rates. So CokeNLoans backs out of their end of the deal and leaves the customer in worse shape.
Steven
Sagamore Hills,Ohio,
U.S.A.
Great Company?
#14UPDATE EX-employee responds
Fri, May 15, 2009
First off, we know you are either a member of the CokeNLoans PR team or a member of their ever growing legal department. Anyone who ever had the common sense to leave this cult realizes this company is shady. I too had the misfortune of working there. It is a joke how you talk of a client "not holding up their end of the agreement." How many clients out there have lost their deposits when Quickbots took their deposits just to put a number on the board and hear the cheers of the fellow sheep knowing d**n good and well the appraisal would not come in high enough. Even the most inexperienced Quickbots had access to appraisel software that made it clear a home would not come in as needed.
Also, during the mortgage meltdown, how many locked rates did Quicken back out on? They called clients and said they could not honor these rates. So CokeNLoans backs out of their end of the deal and leaves the customer in worse shape.
Lope
Fraser,Michigan,
U.S.A.
You are in the wrong here
#14UPDATE EX-employee responds
Thu, May 14, 2009
I used to work at this company before going out on my own as a broker. Your Title is full of accusations of "predatory lending" and Bait and Switch. This is obviously because you have nothing solid to back it up. Regarding predatory lending, This company is probably one of the only mortgage companies that never wrote any toxic subprime paper in fact one of the rules the company had when I was there was that you could only write a loan that made good financial sense for the client. They taught me everything I know about finance and even though I don't work their anymore I will not stand by and let you trash this great company. Regarding the deposit. It is clearly stated that it is a "good faith deposit" that means that you made an agreement in good faith to work with them. Then you tried to back out of the deal. That is not good faith so you in effect broke your end of the agreement. Why is it always the companies fault? You are the one who lacks any integrity, the only thing Quicken did wrong here is making the mistake of doing business with someone like you who has no integrity and does not follow through with their commitments. And then you instruct other people to do the same? Grow up! In a perfect world not only would they be allowed to keep your deposit they could also sue you for breaching a contract. My guess is that you had some other dishonest company promise you a ridiculously low interest rate. So instead of being a man about it and asking the people you have agreed in good faith to do business with you start shouting "PREDITORY LENDING!!!" ....Pathetic
Lope
Fraser,Michigan,
U.S.A.
You are in the wrong here
#14UPDATE EX-employee responds
Thu, May 14, 2009
I used to work at this company before going out on my own as a broker. Your Title is full of accusations of "predatory lending" and Bait and Switch. This is obviously because you have nothing solid to back it up. Regarding predatory lending, This company is probably one of the only mortgage companies that never wrote any toxic subprime paper in fact one of the rules the company had when I was there was that you could only write a loan that made good financial sense for the client. They taught me everything I know about finance and even though I don't work their anymore I will not stand by and let you trash this great company. Regarding the deposit. It is clearly stated that it is a "good faith deposit" that means that you made an agreement in good faith to work with them. Then you tried to back out of the deal. That is not good faith so you in effect broke your end of the agreement. Why is it always the companies fault? You are the one who lacks any integrity, the only thing Quicken did wrong here is making the mistake of doing business with someone like you who has no integrity and does not follow through with their commitments. And then you instruct other people to do the same? Grow up! In a perfect world not only would they be allowed to keep your deposit they could also sue you for breaching a contract. My guess is that you had some other dishonest company promise you a ridiculously low interest rate. So instead of being a man about it and asking the people you have agreed in good faith to do business with you start shouting "PREDITORY LENDING!!!" ....Pathetic
Lope
Fraser,Michigan,
U.S.A.
You are in the wrong here
#14UPDATE EX-employee responds
Thu, May 14, 2009
I used to work at this company before going out on my own as a broker. Your Title is full of accusations of "predatory lending" and Bait and Switch. This is obviously because you have nothing solid to back it up. Regarding predatory lending, This company is probably one of the only mortgage companies that never wrote any toxic subprime paper in fact one of the rules the company had when I was there was that you could only write a loan that made good financial sense for the client. They taught me everything I know about finance and even though I don't work their anymore I will not stand by and let you trash this great company. Regarding the deposit. It is clearly stated that it is a "good faith deposit" that means that you made an agreement in good faith to work with them. Then you tried to back out of the deal. That is not good faith so you in effect broke your end of the agreement. Why is it always the companies fault? You are the one who lacks any integrity, the only thing Quicken did wrong here is making the mistake of doing business with someone like you who has no integrity and does not follow through with their commitments. And then you instruct other people to do the same? Grow up! In a perfect world not only would they be allowed to keep your deposit they could also sue you for breaching a contract. My guess is that you had some other dishonest company promise you a ridiculously low interest rate. So instead of being a man about it and asking the people you have agreed in good faith to do business with you start shouting "PREDITORY LENDING!!!" ....Pathetic
Lope
Fraser,Michigan,
U.S.A.
You are in the wrong here
#14UPDATE EX-employee responds
Thu, May 14, 2009
I used to work at this company before going out on my own as a broker. Your Title is full of accusations of "predatory lending" and Bait and Switch. This is obviously because you have nothing solid to back it up. Regarding predatory lending, This company is probably one of the only mortgage companies that never wrote any toxic subprime paper in fact one of the rules the company had when I was there was that you could only write a loan that made good financial sense for the client. They taught me everything I know about finance and even though I don't work their anymore I will not stand by and let you trash this great company. Regarding the deposit. It is clearly stated that it is a "good faith deposit" that means that you made an agreement in good faith to work with them. Then you tried to back out of the deal. That is not good faith so you in effect broke your end of the agreement. Why is it always the companies fault? You are the one who lacks any integrity, the only thing Quicken did wrong here is making the mistake of doing business with someone like you who has no integrity and does not follow through with their commitments. And then you instruct other people to do the same? Grow up! In a perfect world not only would they be allowed to keep your deposit they could also sue you for breaching a contract. My guess is that you had some other dishonest company promise you a ridiculously low interest rate. So instead of being a man about it and asking the people you have agreed in good faith to do business with you start shouting "PREDITORY LENDING!!!" ....Pathetic
Kurt
Apollo Beach,Florida,
U.S.A.
Advance Fee Schemes-Quicken Loans
#14Author of original report
Mon, March 03, 2008
Advance Fee Schemes-Quicken Loans
Have you had difficulty obtaining a loan through normal sources? If so, you may become the target of an advance fee loan scheme. In such a scheme, a con artist offers you a "guaranteed" loan for a fee paid in advance.
The advance fee swindler claims to be able to obtain a loan for you with ease from a legitimate lending institution, such as a bank or a savings and loan association. However, the swindler has no ability to secure a loan for you. Instead, he either steals your fee and disappears or remains in the area to bilk other unsuspecting victims while stalling you with various excuses as to why your loan has not been funded.
Take care of your precious assets by exercising caution when asked to pay a loan fee in advance.
Kurt
Apollo Beach,Florida,
U.S.A.
More places to file a complaint about Quicken Loans
#14Author of original report
Sun, March 02, 2008
Office of the Comptroller of the Currency
http://www.occ.treas.gov
Customer Assistance Group
1301 McKinney Street
Suite 3450
Houston, TX 77010
FAX: 713-336-4301
Federal Reserve Board
www.federalreserve.gov
Board of Governors of the Federal Reserve System
Division of Consumer and Community Affairs
20th and C Streets, NW, Stop 801
Washington, DC 20551
(202) 452-3693
Americans for Fairness in Lending
http://www.affil.org/get_active/complaint.php?gclid=CJ3E6aaR5ZECFQGysgodxFRRew
Thank you
KD please stand corrected as all complaints with the BBB have not been resolved. As well just because consumers read the fine print doesn't mean the lenders change things last minute to benefit the company being more profitable and sticking it to the consumer with more fees. Why is it that people like you think that Quicken cannot be affected by their main customer the consumer. Without the consumer you have nothing and if every consumer hears what bad business practices Quicken is performing, why would they take a chance on doing business with them?
K.d.
Highland Park,Michigan,
U.S.A.
You can try...
#14Consumer Comment
Thu, February 28, 2008
I love how looking at all the different mortgage companies on here, people are crying about the same thing. Stop blaming the companies for your inability to read or for being upside down in your mortgage already. All these little petty complaints will not shut Quicken Loans or and other top tiered lender down. I actually called the BBB and all of Quickens files have been resolved.
Kurt
Apollo Beach,Florida,
U.S.A.
Other Contacts to complain to about Quicken Loans!!!
#14Author of original report
Sat, February 23, 2008
FBI Contacts: Search the website
Neil Power, Chief of the FBI economic crimes unit
Bill Carter, an FBI spokesman
Kenneth Kaiser, FBI assistant director for the Criminal Investigative Division
The Securities and Exchange Commission
Kurt
Apollo Beach,Florida,
U.S.A.
Also file a complaint with the FTC
#14Author of original report
Mon, January 28, 2008
http://www.ftc.gov/ Make sure you complain with this Government Agency and they will investigate Quicken Loans as the database grows with complaints.
Thank you
Kurt
Apollo Beach,Florida,
U.S.A.
Quicken Loans how to avoid problems and get you money back!!!
#14Author of original report
Fri, January 25, 2008
What to do when you have problems with Quicken Loans!!
Please follow these steps to resolve problems at Quicken Loans:
1. Contact the Banking department of your state where they have licence to operate
2. Report them with the better business bureau at bbb.org
3. Send a letter to their CEO and avoid the Directors and Bankers. Go above their heads right to Client relations or the CEO and tell them you were lied to
4. Threaten to take them to a small claims court.
5. Contact your state attorney generals office and file a complaint, just google 'attorney general state of michigan' and you can complete the complaint on line.
6. Call your credit card company and dipute the charge.
7. Demand them to listen to the call clip -- ALL CALLS are recorded
8. Contact the Banking department of your state where they have licence to operate:
Detroit Alliance for Fair Banking
76 Lothrop
Detroit, MI 48202
(313) 871-9050
9. I would personally email Tom Walsh from the local Detroit paper.
10. Complain to local tv stations and consumer protection agencies for the state and county.
11. Contact Teresa Drexler at NKA at 612.256.3268. They are in the beginning stages of a class action law suit against Quicken Loans about this very thing, bait and switching loans, not disclosing fees etc. If the APR that they quoted you is more than 1/8th off - they HAVE to get you all new paperwork. They are excited to hear from you.
12. Demand to see the invoice from the appraiser and demand the difference back. And do NOT pay for any QLSS or any other junk fee. Screw it, call the appraiser direct and ask for a copy of the invoice.
13. Tell your friends and family not to do business with them.
14. All of this will not cost you a penny and in most cases you will get your money fully refunded.
15. Predatory Lending HOT Line - 1-800-SOLVE88 for the state of Michigan.
Lets show the government what Quicken is up to!!!! Goodluck!!!