Complaint Review: Quicken Loans Rocket Mortgage

Quicken Loans I was connected to Alex Yoas on the chat on the Quicken Loans site. I had previously checked into loans and still had 3 days left to pull my credit as I compared offers from different Loan companies. So I decided to finish an application I started with Quicken Loans. I had already gotten an answer from another company and was considering going another route for a 203k renovation loan.

I wasn't sure about the specifics and was really only in need of answers and did not want another hard pull. Between each question he kept insisting on getting my social security number from the link he posted. Eventually I sent it only to be told that I didn't qualify and I would need to save more money than the $20k that I already saved to even get qualified for a $350k loan with Quicken Loans. He also suggested that I looked for lower priced homes. Funny, I had already qualified with another company two days prior for more than I requested from Quicken Loans.

Alex Yoas was condescending to say the least. Obviously their reputation is not so reputable for all of their workers. I told him at the end that I was already approved for $400k. The conversation started well, but quickly took a turn and it obviously had nothing to do with whether I could be approved or not. 

I could have gotten the answers I needed without running my credit report, but the agent insisted. I hope you screen these incidents in the future because it can be the difference of an unecessary check than can prevent someone from becoming a home owner when their scores drop.